Introducing the Topic Interface

The SMART Topic interface contains the following main components:

Number	Description
1	Displays the Topic Manager.
2	Includes Topic options.
3	Quick access to: Creates a new topic folder. Creates a new topic. Opens the selected topic. Deletes the selected topic. Exports the selected topic(s). You can export more than one topic at a time. Filters the tree according to the characters entered in the field. Filters the tree according to the type of information you want to see: Show All: Shows all the items in the tree. Show Updated since Apply: Shows all the items that were changed since you last applied SMART changes to SpeechMiner. Show Locked by Me: Shows all the items locked by the current user. Show Not in Program: Shows all the topics that have not been assigned to the specific open program. Adds the selected topic to the selected program in the right pane. Indicates that a program is not selected and therefore you cannot add the topic.
4	Manage selected phrases: Adds the phrase(s) entered in the Text field to the selected Topic Text list. Deletes the selected topic text. Enables you to restore a deleted phrase to the list. This feature is only possible when the Show Deleted check box is selected. Enables you to change the level of strictness for the selected phrase. The level of Strictness defines how confident SpeechMiner must be to recognize a topic phrase.
5	Opens the Topic Analysis - Audits Report for the selected topic. The Audits Report contains data about how often the selected topic was identified by SpeechMiner and how accurate .
6	Shows all of the phrases in the selected topic.
7	Contains Auditing data for each phrase in the list.
8	Information bar for the selected topic. Includes the following information: Applied Strictness: Indicates the level of strictness applied to the entire topic. Saved On: The last time the topic was saved. By: The user who saved the topic. Saved Calls Since: Determine the date range of the data shown in the table. Refresh Audits: Refreshes topic statistics at any time to incorporate information about newly processed interactions and audited Events.
9	Phrase list controls: New/Update: Adds new text to the list or updates a change to the existing text selected. Check Similar: When this check box is selected every new phrase that is added to the topic is automatically checked to verify that it does not already exist. Show Deleted: Activates Restore so you can restore a deleted phrase to the list. Mark Important: Assigns a heavier recognition weight to the selected words(s). Filter: Automatically filters the Text list according to the letter or word in the Filter field. Clear: Clears the Filter field. Check Similar: Verifies if there are duplicate phrases in the specific topic and whether or not the topic's phrases exist in additional SMART topics. Escapes: Ensures that SpeechMiner does not incorrectly identify the selected term with a similar term. That is, Escapes enables you to mark a term, to warn SpeechMiner that the term may sound like one or more additional terms. By creating a list of similar terms, Escapes ensures that SpeechMiner recognizes the selected term and not the similar terms.

Related Topics

Create a Topic
Add Topic Terms
Assign Topic Keywords