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Genesys Interaction Analytics (GIA)

Genesys Interaction Analytics (GIA)

SpeechMiner User Manual
New in this Release
Getting Started
Dashboard
Managing Views
Managing Widgets
The Widgets
Action Items
Explore
Search Results Grid
Searching for Interactions
Defining Search Criteria
Using Text Mode
Exploring Terms with a Custom Data Set
Saved Searches
Interaction Lists
Browsing Interactions
Exporting Interactions
Media Player
Trending
Quality Monitoring
Queues
Forms Manager
Coaching
Reports
Tools
Category Management
About Categories
Manage Categories Screen
Creating a Blank Category
Category Conditions
Configuring Category Conditions
Saving and Applying Category Changes
Activate / Deactivate a Category
Moving and Sorting a Category
Delete a Category
Manage Version History
User Management
Edit User Profile
Manage Users
Manage Groups
Managing Roles
System Administration
Manage Preset Views
Monitor System
Manage the Call Queue
Purge System
Manage Cache
Reprocessing Interactions and Managing Audits
System Configuration
Manage Alerts
System Alerts
Elements Explorer
Topic Statistics
Program Statistics
Category Statistics
Permalinks
Standard Reports

Other guides

SpeechMiner Upgrade Guide
SpeechMiner Administration Guide
SMART User Manual

8.5.2

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This page was last edited on October 13, 2014, at 12:27.

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