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9.0.011.51

Genesys Cloud API Driver for Facebook Release Notes


Genesys Cloud API Driver for Facebook is part of 9.x starting in 9.0.001.02.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/11/21 Update X X


Helpful Links


What's New

This release contains the following new features and enhancements:


Resolved Issues

This release contains the following resolved issues:


The driver processes inbound Facebook public messages (posts and comments) without any issue. Previously, the plugin failed to process the recovered public messages. (SMD-6868, SMD-6928)


The driver no longer encounters an error due to typing events when an agent sends Facebook messages. (SMD-6891)


The driver now recovers Facebook private messages from different users with the same name and delivers the messages to agents as different interactions. Previously, the recovered messages were merged though they were sent by different users. (SMD-6579)



Upgrade Notes

If you are upgrading Cloud API Driver for Facebook to 9.0.011.51, you must also upgrade Cloud API Driver for Twitter to 9.0.011.51.

This page was last edited on June 11, 2021, at 13:41.
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