Jump to: navigation, search

Genesys Cloud API Driver for Facebook Release Notes

Genesys Cloud API Driver for Facebook is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
07/10/20 Hot Fix Unavailable X X

Helpful Links

What's New

As of 07/29/20, this release is no longer available due to a critical issue that was found during testing.

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

An issue that resulted in multiple interactions, with status 0, being created in the interaction table of the UCS database is fixed. (SMD-6546)

This correction requires Social Media Plugin for Workspace Desktop Edition or higher.

An issue in the logic related to processing of the internal interaction skipping mechanism for Facebook public messages, is fixed. (SMD-6536)

The driver is now more robust when handling various network parsing errors that may occur during communication with Genesys Hub. (SMD-6535)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 18, 2020, at 13:56.
Comments or questions about this documentation? Contact us for support!