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9.0.005.01

Genesys Cloud API Driver for Facebook Release Notes


9.0
Genesys Cloud API Driver for Facebook is part of 9.0 starting in 9.0.001.02.
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/18/18 General X X X X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Agents can now receive all Facebook comments in WDE after merging Facebook interactions together. Previously, some Facebook comments were not delivered to WDE after merging the interactions. (SMD-5783)


An issue that caused the exception, TokenInvalidException: This token no longer valid. Renew it, in the DMS log is fixed. Previously, the exception occurred when switching between primary and backup DMS instances. (SMD-5381)


An issue that caused the outbound Facebook comments to fail sometimes is now fixed. The issue occurred when there was an invalid connection with Genesys Hub. (SMD-5367)


An issue that caused the driver to skip some Facebook comments during an automatic recovery of Facebook interactions is now fixed. (SMD-3988)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.005.01.

This page was last modified on February 4, 2019, at 00:24.

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