applebcsession.send-message-on-enter-press
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.006.17
Specifies that outbound message will be sent when the Enter key is pressed.
whatsappsession.send-message-on-enter-press
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.006.17
Specifies that outbound message will be sent when the Enter key is pressed.
9.1.006.17
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/18/20 | General | Under Shipping Control | X |
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What's New
This release is under shipping control and contains the following new features and enhancements:
- Support for Windows Server 2019 in compatibility mode. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (MSGA-2953)
- Agents can now use shortcuts to insert a standard response into Apple Business Chat and WhatsApp interactions. (MSGA-2883)
- Agents can now create outbound messages on WhatsApp from a voice interaction or other media type interactions. A new agent permission, InteractionWorkspace.WhatsApp.canCreateNewSessionFromOtherMedia, is now available for administrators to enable or disable this new feature for their agents. For more information, see Sending outbound messages from other channels.
(MSGA-2691, MSGA-2687)ImportantIn addition to configuring the new agent privilege, administrators must ensure that the list of available channels is included in the attached data as shown in the Business Process or the whatsappsession-outbound-session-config option is configured properly. For more information on how to configure the whatsappsession.outbound-session-config option, see Configuration for sending outbound messages from other channels.
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Agents can now press Enter to send the contents of the text editor during WhatsApp or Apple Business Chat interactions. The following options are added to support this new feature in WhatsApp and Apple Business Chat correspondingly:
When these options are set to true, agents can press Enter to send the current contents of the text editor to the customers immediately. To add a new line, agents must press Shift + Enter.
When these options are set to false, agents can press Enter to add a new line. (MSGA-2812)
For availability of this release, contact your Genesys representative.
Resolved Issues
This release contains the following resolved issues:
The issue that caused an error with null description during WhatsApp interactions is fixed. (MSGA-3029)
Agents can now transfer a WhatsApp interaction after creating a child interaction with other media types such as voice call, email, or SMS. (MSGA-2739)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.006.17.