intercommunication.whatsappsession.queue
Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Interaction Queue script object
Changes Take Effect: At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill
Specifies the name of the Interaction Queue that is used by the routing-based feature for WhatsApp. The following attached data is added by Workspace: IW_RoutingBasedOriginalEmployeeId, IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, and IW_RoutingBasedRequestType.
9.1.017.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 10/22/24 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
An issue that caused incorrect inbound message timestamps is now fixed. Agents can now see the correct timestamp for inbound messages based on the local time zone. (MSGA-5024)
The routing-based transfer feature now works properly for WhatsApp interactions. The intercommunication.whatsappsession.queue option also works as expected. (MSGA-5046)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.017.07.