9.1.007.07

Genesys Hub Plug-in for Workspace Desktop Edition Release Notes

9.x

Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.1.000.03.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
05/25/21	General	Under Shipping Control					X

Helpful Links

Releases Info

• List of 9.1.x Releases
• 9.1.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The following sections are added to support DMS scalability or to use an alternative DMS name when an outbound session is created:
  • applebcsession.appname
  • whatsappsession.appname

  The following sections are added to use an alternative channel name when an outbound session is created:

  • applebcsession.channel
  • whatsappsession.channel

  For more information, see DMS Scalability. (MSGA-3131)

• The plugin now displays detailed information about errors that may occur during interactions. Error messages (localized) include error codes along with an option to expand the messages. Agents can expand an error message to view the detailed message which is non-localized. (MSGA-3116, MSGA-3113)
• Administrators can now control whether the chat transcript window automatically scrolls down or not whenever there is a new message. The following options are added to support this feature:
  • applebcsession.focus-on-new-messages
  • whatsappsession.focus-on-new-messages

  (MSGA-3107)

• Administrators can now set a timeout to indicate whether there is a delay in receiving a message or not. The following options are added to support this feature:
  • applebcsession.message-delay-timespan
  • whatsappsession.message-delay-timespan

  (MSGA-3096)

• Administrators can control whether an attachment is sent after an agent selects a file or clicks Send. The following options are added to support this feature:
  • applebcsession.two-step-attachment-upload
  • whatsappsession.two-step-attachment-upload

  (MSGA-2881)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.1.007.07.

Dependencies

For DMS scalability, DMS 9.1.007.05 and Genesys Driver for use with Genesys Hub 9.1.007.06 are required.