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whatsappsession.two-step-attachment-upload

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Enable two-step attachment upload.

applebcsession.two-step-attachment-upload

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Enable two-step attachment upload.

whatsappsession.message-delay-timespan

Section: interaction-workspace
Default Value: 30
Valid Values: Any nonnegative integer
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Specifies message delay timespan in seconds.

applebcsession.message-delay-timespan

Section: interaction-workspace
Default Value: 30
Valid Values: Any nonnegative integer
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Specifies message delay timespan in seconds.

whatsappsession.focus-on-new-messages

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Scroll down to the newest message automatically when a new message arrives.

applebcsession.focus-on-new-messages

Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 9.1.007.07

Scroll down to the newest message automatically when a new message arrives.

9.1.007.07

Genesys Hub Plug-in for Workspace Desktop Edition Release Notes


Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.1.000.03.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
05/25/21 General Under Shipping Control X


Helpful Links

What's New

This release contains the following new features and enhancements:

  • The following sections are added to support DMS scalability or to use an alternative DMS name when an outbound session is created:
    • applebcsession.appname
    • whatsappsession.appname
    The following sections are added to use an alternative channel name when an outbound session is created:
    • applebcsession.channel
    • whatsappsession.channel
    For more information, see DMS Scalability. (MSGA-3131)
  • The plugin now displays detailed information about errors that may occur during interactions. Error messages (localized) include error codes along with an option to expand the messages. Agents can expand an error message to view the detailed message which is non-localized. (MSGA-3116, MSGA-3113)
  • Administrators can now control whether the chat transcript window automatically scrolls down or not whenever there is a new message. The following options are added to support this feature:
    (MSGA-3107)
  • Administrators can now set a timeout to indicate whether there is a delay in receiving a message or not. The following options are added to support this feature:
    (MSGA-3096)
  • Administrators can control whether an attachment is sent after an agent selects a file or clicks Send. The following options are added to support this feature:
    (MSGA-2881)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.1.007.07.


Dependencies

For DMS scalability, DMS 9.1.007.05 and Genesys Driver for use with Genesys Hub 9.1.007.06 are required.

This page was last edited on May 25, 2021, at 16:29.
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