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Genesys Hub Plug-in for Workspace Desktop Edition Release Notes

Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
05/22/20 Update X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Agents can now send rich media notifications (also known as media message templates) during WhatsApp interactions by inserting structured messages from standard responses. Agents can also view/preview the rich media notifications in the chat transcript. For more information, see Rich media notifications. (MSGA-2487)
  • Administrators can control whether an agent is allowed to send attachments in WhatsApp and Apple Business Chat interactions using three new permissions. For information on the newly added permissions, see WhatsApp Guide and Apple Business Chat Guide. (MSGA-2627)
  • The audio attachment file types, M4A, MP3, OGA, and OGG, are no longer supported in WhatsApp interactions. WhatsApp deprecated support for these audio formats. (MSGA-2575)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 22, 2020, at 13:03.
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