enable-revoke-from-agent
Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether Interaction Server should revoke an interaction from the
agent or agents when one of the following requests for the interaction is
received: Pull, Hold, or Change Properties (with new queue). When true,
revoking can still be prohibited at the request level by adding an integer
key-value pair (‘revoke-from-agent’, 0) in the extension of the corresponding
request.
agent-session-restore-timeout
Section: settings
Default Value: 0
Valid Values: Any integer from 0 to 600
Changes Take Effect: Immediately
Specifies timeout in seconds Interaction Server shall allow an agent application to restore its session.
If agent application disconnects while handling interactions or after the unexpected restart of
Interaction Server, interactions that were being handled by agents will not be immediately
available for routing. Interaction Server will only make these interactions available for routing
after the configured timeout (value of this option). During this time interval agent application
has a chance to reconnect, login an agent, find interactions it was handling before the disconnect
and pull these interactions back for processing.
9.0.005.12
Interaction Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/21/21 | General | X | X |
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Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Starting from this release, Interaction Server supports Genesys Security Pack 8.5.100.27. (IXN-6734)
- Starting from this release, integrated Web Service Capture Point uses OpenSSL 1.1.1 for secure communications. The following are the changes made for secure communications:
- TLS 1.3 is supported.
- The list of supported ciphers is updated.
- The list of ciphers enabled by default is updated.
- ImportantSecure communication on the main port is provided via Genesys Security Pack and is not affected by this change.
- (IXN-6608)
- Possible values for the settings/sec-protocol option of Web Service Capture Point are updated:
- The default value default enables the protocols TLS 1.2 and TLS 1.3 only.
- It is now possible to specify exact versions of TLS protocol with these values:
- TLSv1.0
- TLSv1.1
- TLSv1.2
- TLSv1.3
- The value TLSv1 enables all TLS protocol versions.
- ImportantPreviously, all TLS protocols were enabled by default. Starting from this version, only TLS 1.2 and TLS 1.3 are enabled. TLS 1.0 and TLS 1.1 are disabled by default due to known vulnerabilities. To enable all TLS protocol versions, you must set the value to TLSv1.
- (IXN-6779)
- Unlike older TLS versions, TLS 1.3 allows to configure cipher suites only and not individual ciphers. So, a new option settings/cipher-suites has been introduced to configure TLS 1.3 cipher suites. (IXN-6781)
- Event Logger functionality is no longer available when the option logger-settings/delivery-protocol is not specified in Event Logger DAP or the value event-log is specified for this option. A warning log message is printed in this case to ease the troubleshooting of such issues.
- ImportantPreviously in such cases, Event Logger worked through DB Server. This functionality is not supported since Interaction Server 8.5.3. And from this release, this functionality is not available at all.
- (IXN-6713)
Resolved Issues
This release contains the following resolved issues:
Interaction Server now allows media servers and capture points to change interaction queue when interaction is waiting in queue during the agent-session-restore-timeout period after being placed in queue on agent disconnect. Previously, Interaction Server returned the Invalid interaction state error in response.
(IXN-6560)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.005.12.