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Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number Chapter Name Update Summary
2 IRD Objects Classification Object Update

Classification Server 8.5 and Strategy Execution

Identify Contact Object Update

Web Service Object Update

Workbin Owner Types and Compatible Target Types

Using Variables - Find Interaction Object

Also see the Security section below.

3 URS/IRD Functions Additional Data Returned by SelectDN

New or Updated Function Descriptions
4 URS Options New or Updated Configuration Option Descriptions
Appendix C URS Methods Estimated Wait Time Improvement Using URS Web API

Additional Information on HTTP Report Method

Various Other Updates Maximum Characters for Combined Length of Target and Stat Server Name

Distribution of Multimedia Interactions During Shutdown or Backup Mode

Removal of 9999 License Limit

Maximum Length Limitation for Text Field on Web Service Object

Corresponding Genesys Administrator (GA) Screenshots for Old Configuration Manager (CME) Screenshots

Security Secure communication with Workforce Management Server using the standard Transport Layer Security (TLS) protocol. See the Transport Layer Security section in the Genesys Security Deployment Guide for details.

IRD supports TLS 1.2. The Security TLS Protocol control in the Web Service object contains a new value, TLSv12.

IRD supports communication with Message Server through a secure port. To configure a secure connection to Message Server, refer to the Genesys Security Deployment Guide.

TLS Support: When connecting to a server through a security channel (TLS), URS relies on Genesys Security Layer. Server-side and Mutual authentication are supported as specified in the Secure Connections (TLS) section of the Genesys Security Deployment Guide.

This page was last edited on August 17, 2021, at 06:08.
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