New or Updated IRD Object Descriptions
Add/update the following IRD object descriptions in the Universal Routing 8.1 Reference Manual:
Classification Object Update
Chapter 2: Interaction Routing Designer Objects: In the section on the Classification object, Table 34: User Data Example, is updated with additional information in the form of notes. The table should now appear as follows:
Note: This value is the Universal Contact Server identifier for the selected category (category having the maximum relevancy).
Note: This is relevancy of the selected category.
Note: This is name of the selected category.
Note: This identifier, as well as those below, are other categories (together with their relevancies) returned by Classification Server as a result of classification.
Classification Server 8.5 and Strategy Execution
When working in a multimedia deployment, if a screening rule is not found:
- Classification Server 8.1 reports an ExternalServiceResponse message indicating that there is no match for a screening rule and strategy execution continue through the object’s green port.
- Classification Server 8.5 reports an ExternalServiceFault message with FaultCode 904 indicating that a screening rule is not found and strategy execution continue through the object’s red port.
Identify Contact Object Update
Chapter 2: Interaction Routing Designer Objects: In the Identify Contact object, General Tab, the Update User Data definition should now read as follows:
Universal Contact Server returns contact attribute values only when a unique contact is found/created. Select Update User Data in the Identify Contact object to have the contact attribute values returned by the Universal Contact Server be part of the User Data of the response. When the Update User Data property is selected AND if a unique contact is identified or created, Universal Contact Server returns the contact attribute values in the User Data part of its response. If a unique contact is identified or created and the Update User Data property is not set, the contact attribute values will be returned in the parameter part of the ESP response.
Web Service Object Update
Starting with IRD Release 8.1.400.15, security parameters of the Web Service object are extended to include Proxy Server parameters—Host and Port—to enable execution of Web requests through HTTP Proxy Server. New parameters are supported by URS version 8.1.400.16 or later.
Security parameters of the Web Service object are extended to include the following fields:
- Client authentication—To explicitly enable/disable authentication of a client (URS) when a corresponding Web request is involved.
- Protocol—To explicitly specify the security protocol to be used for the specific Web request. It applies only to UNIX and overrides the URS def_sec_protocol option setting.
New parameters are supported by URS version 8.1.400.16 or later.