The following pages contain new features added to Universal Routing added after the last publication of the Universal Routing 8.1 Reference Manual.
This supplement provides descriptions of new features introduced in Universal Routing 8.1.4 as part of the Continuous Delivery project. It also contains updates to the Universal Routing 8.1 Reference Manual.
The current documentation set for Universal Routing can be found here.
New 8.1.4 Features
The following features are described in this supplement:
|Released in Version||New Feature||Date Released|
||Improved EWT Accuracy||Dec 03, 2021|
||URS now allows specifying attributes in XML elements in SOAP requests. Attributes with assigned values must be defined in the Key field in Request Parameters of a Web Service object in the IRD strategy. The first parameter in the Key field is treated as the element name, and all the following parameters separated by a space are treated as attributes of the element.||August 19, 2021|
||URS now supports Time-based notifications. When opening statistics with StatServer, in addition to the default ChangesBasedNotification mode, URS now supports the TimeBasedNotification mode. To activate it:
|August 19, 2021|
||When there are a huge number of VCB calls, URS now records a standard level log message indicating the number of agents blocked for those VCB calls in the following format:
Std 21012 - Attention! vcb blocking mode is active: N (where N is the number of agents locked).
|August 19, 2021|
||Multithreading Capability||May 18, 2021|
||Timeout to Wait before Sending Negative Response to Web Client||May 18, 2021|
||Optimal Skill Update Mode||December 23, 2020|
||Secure Connections Support Includes SNI||September 01, 2020|
||String Manipulation Functions||October 25, 2019|
||September 30, 2019|
||A new value, waited, has been added to the report_targets option. If the report_targets option is set to true or waited, URS attaches the RTargetsWaited key into AttributeUserData of the T-Server's events. The value of the new key is a comma separated list of targets the interaction is waiting for. This data can be used by the default routing strategy if the processing of an interaction fails.||September 30, 2019|
||Budget-Based Routing||June 29, 2018|
||New Statistics||June 29, 2018|
||HTTP CONNECT tunneling||March 30, 2018|
|Run function||October 27, 2017|
|URS 8.1.400.27||Support of HTTP Proxies for an "https://" type of request||June 20, 2016|
|IRD 8.1.400.22||IRD Localization||April 15, 2016|
|URS 8.1.400.25||Estimated Wait Time Improvement Using URS Web API||December 18, 2015|
|URS 8.1.400.24||Look Up Agent Name Media logged into and DN from Agent Login ID and by Employee ID||November 24, 2015|
|URS 8.1.400.23||Support of HTTP Redirections
Escape Sequences Update for HTTP Bridge
When URS processes multimedia interactions in a High Availability deployment, a primary URS distributes EventDiverted on a virtual queue if a failover or switchover occurs.
|October 7, 2015|
|IRD 8.1.400.18||Hyphens Allowed in Interaction Data Names||September 1, 2015|
|URS 8.1.400.20||Virtual Queues Can be Associated with Stat Servers||June 12, 2015|
|Using Agent Skills for Ideal Agent Selection
Weighted Agent Skills Enhancement
|May 8, 2015 |
September 25, 2015
|IRD 8.1.400.15||Analyze Object||March 10, 2015|