Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Classification Object Update Classification Server 8.5 and Strategy Execution Identify Contact Object Update Web Service Object Update Workbin Owner Types and Compatible Target Types Using Variables - Find Interaction Object Also see the Security section below.
3	URS/IRD Functions	Additional Data Returned by SelectDN New or Updated Function Descriptions
4	URS Options	New or Updated Configuration Option Descriptions
Appendix C	URS Methods	Estimated Wait Time Improvement Using URS Web API Additional Information on HTTP Report Method
Various	Other Updates	Maximum Characters for Combined Length of Target and Stat Server Name Distribution of Multimedia Interactions During Shutdown or Backup Mode Removal of 9999 License Limit Maximum Length Limitation for Text Field on Web Service Object Corresponding Genesys Administrator (GA) Screenshots for Old Configuration Manager (CME) Screenshots
Security		Secure communication with Workforce Management Server using the standard Transport Layer Security (TLS) protocol. See the Transport Layer Security section in the Genesys Security Deployment Guide for details. IRD supports TLS 1.2. The Security TLS Protocol control in the Web Service object contains a new value, TLSv12. IRD supports communication with Message Server through a secure port. To configure a secure connection to Message Server, refer to the Genesys Security Deployment Guide. TLS Support: When connecting to a server through a security channel (TLS), URS relies on Genesys Security Layer. Server-side and Mutual authentication are supported as specified in the Secure Connections (TLS) section of the Genesys Security Deployment Guide.