Switches and Peripherals
A switch/peripheral is a communications interface between a call distributor and call router.
The following screenshot shows the Switches/Peripherals page in the Administration module.
The Switches/Peripherals page displays both Cisco TDM logical interface controllers and Genesys switches.
Switches and peripherals are added automatically to Advisors when you run Contact Center Advisor XML Generator.
The Switches/Peripherals page allows you to make a switch or peripheral active or inactive as far as Advisors is concerned. This setting doesn't have any effect on the switch or peripheral.
Applications and agent groups related inactive switches/peripherals will not be used by Contact Center Advisor or Workforce Advisor.
The page also shows the contact centers related to the switch. An administrator assigns a switch/peripheral to a contact center indirectly. The assignment happens when a user assigns an application to a contact center. If the application belongs to a switch/peripheral, the contact center appears on the Switches/Peripherals page as related to the corresponding switch/peripheral.
Procedure: Activate Switches and Peripherals
- To make a switch or peripheral active or inactive:
- Select from the list, or search and select, to display the details of a switch/peripheral.
- Select Yes to activate the switch or peripheral, or No to make it inactive.
- Click the Save button.
A confirmation message displays and the assignment and active status displays in the list.