Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Orchestration Extensions

_genesys Object

Every SCXML session will have a global root object (_genesys) from which an application will have access to objects, properties, and functions to access Orchestration extensions. Each used extension is accessed as a property of _genesys. For example, the Interaction Interface and the Queue Interface will have the corresponding root object off of the _genesys object: _genesys.ixn and _genesys.queue.

Extension Namespaces

Each of the Orchestration Extensions have an associated set of namespaces for actions, events, content, and functions. The following are the namespaces for the Orchestration Extensions:

Extension Action Namespace* Event prefix Object and Function root
Core Extension - Session www.genesyslab.com/modules/session session.xxx _genesys.session.xxx
Core Extension - Web www.genesyslab.com/modules/ws ws.xxx _genesys.ws.xxx
Queue www.genesyslab.com/modules/queue queue.xxx _genesys.queue.xxx
Interaction www.genesyslab.com/modules/interaction interaction.xxx, voice.xxx, msgbased.xxx, chat.xxx _genesys.ixn.xxx
Dialog www.genesyslab.com/modules/dialog dialog.xxx _genesys.dialog.xxx
Statistics www.genesyslab.com/modules/statistic statistic.xxx _genesys.statistic.xxx
Classification www.genesyslab.com/modules/classification classification.xxx _genesys.classification.xxx
Resource www.genesyslab.com/modules/resource resource.xxx _genesys.resource.xxx
Elasticconnector www.genesyslab.com/modules/elasticconnector elasticconnector.xxx _genesys.elasticconnector.xxx
Agent www.genesyslab.com/modules/agent agent.xxx _genesys.agent.xxx



* The namespaces used by an application must be included in the <scxml> element using the xmlns attribute.

Core Extensions (Session and Web)

These interfaces provide functionality that is not specific to an external interface. This includes capabilities for creating sessions and accessing external http based servers.

See Core Extensions.

Queue Interface

This Interface provides the ability to allow the orchestration logic to request the appropriate resource for some processing and return the appropriate address information for the resource. The current URS functionality (queuing, prioritization, and so on) will be used for this interface. In addition to core queuing and target selection, this functional module interface will also support outbound interaction processing.

See Queue Interface.

Interaction Interface

An interaction represents the various types of communications between a resource and a customer:

  • Conversation-based communication between a customer and given contact center or enterprise resources using a single logic media (certain media may support more than one media type over an interaction (voice and video) (for example, a voice call or a chat session). This type of interaction involves a series of information being communicated back and forth.
  • Message-based communication with a customer (for example, an incoming e-mail or sms or an outgoing e-mail or sms).

See Interaction Interface.

Dialog (Treatment) Interface

The dialog interface defines the functionality that allows Orchestration logic to do the following:

  • Run a particular dialog application (VXML, HTML, and so on) on a specific interaction and by a specific resource.
  • Collect the results of the dialog application that was run.

See Dialog Interface.

Statistic Interface

This interface provides statistical information to the orchestration logic.

See Statistic Interface.

Classification Interface

This interface provides the ability to classify and screen interaction content to help the orchestration logic determine what the customer wants.

See Classification Interface.

Resource Interface

This functional module contains enumeration objects that can be used in other functional modules.

See Resource Interface.

Elasticconnector

This extension helps remove the management of connectivity to Elasticsearch cluster from the SCXML strategy. It also provides simplified access to Elasticsearch APIs.

See Elasticsearch Connector.

Agent

This extension is used for implementing agent management features like logout, DND, and ability to change agent state for voice media.

See Agent Extension.

This page was last edited on January 16, 2019, at 19:14.

Feedback

Comment on this article:

blog comments powered by Disqus