inbound-route
Section: channel-any_name
Default Value: An empty string
Valid Values: A comma-separated list of endpoints
Changes Take Effect: After restart
Specifies the endpoints for inbound messages arriving from the media. These endpoints must exist in the Chat Server configuration. If this option is not specified or empty, the channel type is "no inbound", so inbound messages will not be ignored.
For example:
101:paging_endpoint—The endpoint for inbound messages, which is processed in "paging" mode.
101:paging_endpoint, 101:chat_endpoint—The same as previous, plus an additional endpoint for "session" mode. The endpoint for "session" mode is an endpoint specified in the Chat Server configuration. Chat Server will use this endpoint to place interactions into the interaction queue.
Deploying Facebook Private Messaging
Genesys Social Engagement supports Facebook Private Messaging in which messages can be exchanged between a user and a Facebook page.
Prerequisites
- Management Framework (Configuration Layer)
- Universal Routing Server and Interaction Routing Designer
- Interaction Server
- Chat Server
- Digital Messaging Server, deployed with a Facebook channel. The value of inbound-route option must match the endpoint that you configure for Chat Server.
This procedure assumes that Chat Server is used for Facebook private messaging.
Procedures
Setting Options for Facebook Channel
Set skip-private to false. This indicates that private messages should be included into the fetch response of HUB fetch API call.
Configure Chat Server
- Install Business Process for Use with Facebook.
- Open Chat Server Application properties.
- Go to the Options tab.
- Create or open endpoint:<you tenant ID> section
- Create a new key-value pair with name = FacebookInboundQueue and value = Facebook Inbound Queue
- Open Business process in Interaction Routing Designer, navigate to Facebook BP, and connect FacebookInboundQueue of Chat Server with Facebook Inbound Queue of Facebook BP.
- Save the changes and activate strategies from Facebook BP.
As an alternative, the default Chat Server business process can also be used.