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Planning: System Requirements and Considerations

Genesys Predictive Routing include the following components. This topic provides an overview of the prerequisite hardware and software required to run each component.

In addition to the prerequisites noted here, for the most specific and detailed version information see the Genesys Supported Operating Environment Reference Guide, which provides operating system, database, and browser requirements information for most Genesys products.

AI Core Services (AICS)

  • Provides the Predictive Routing user interface, the API, and the scoring engine.

Agent State Connector (ASC)

  • Connects to Configuration Server (or Configuration Server Proxy) and Stat Server to read real-time updates on agent, agent group, and interaction status. ASC passes these updates to AI Core Services, which connects to your Genesys Routing solution.

Strategy Subroutines

  • Editable out-of-the-box strategy subroutines to use with your Genesys routing components. Genesys Predictive Routing includes a set of subroutines created for use with Orchestration Server (ORS)/Composer and an analogous set to use with Universal Routing Server (URS)/Interaction Routing Designer (IRD).

General Recommendations

Genesys recommends that you set up at least two instances of Predictive Routing, a test or development instance and a production instance.

  • The production instance runs Predictive Routing applications for both pre-production and production environments.
  • The development instance runs a separate Predictive Routing application used for development and testing of the data collection pipeline.

Requirements: Genesys Reporting for Predictive Routing

This functionality requires the following components, as well as Predictive Routing 9.0.007 or higher:

  • Genesys Info Mart or higher
  • Reporting and Analytics Aggregates 8.5.002 or higher
  • Genesys Interactive Insights 8.5.001 or higher.

AICS Prerequisites

For sizing requirements, see the Sizing Worksheet.

  • OS: CentOS 7 (64 Bit) or RHEL 7 (64 Bit)
  • RAM: 16Gb
  • CPU: 4 cores minimum
  • Disk space: 20Gb free space minimum required, 50Gb recommended
  • Docker: docker-ce version 17.03.0 or higher; docker-ee 1.13.1 or higher
You might need an active internet connection to download additional libraries when installing Docker.
The GPR base images are built using CentOS 7 base image.
If you are deploying AICS in an HA architecture and running VMWare VXLAN, you might encounter a port conflict between VMWare VXLAN and Docker, both of which require port 4789. If you encounter this issue, Genesys recommends that you use a networking application such as Weave Net to manage networking among Docker containers. For additional information, consult the documentation for the respective products:

ASC Prerequisites

Agent State Connector:

  • The following platforms are supported:
    • Linux
    • Windows Server

ASC requires that you install Java JDK.

  • Java JDK 1.8

ASC connects to the following Genesys solutions:

  • Configuration Server
  • Stat Server
  • Message Server—for logging

Strategy Subroutines Prerequisites

  • Universal Routing Server, release 8.1.400.39 or higher
  • Interaction Routing Designer, release 8.1.400.26 or higher


  • Universal Routing Server, release 8.1.400.39 or higher
  • Interaction Routing Designer, release 8.1.400.26 or higher
  • Orchestration Server, release 8.1.400.40 or higher
  • Composer, release 8.1.400.36 or higher

The second set of Genesys Routing products enables you to use Composer to manage the routing workflow, but the Composer subroutine acts as a wrapper for the functionality implemented in the URS Strategy Subroutines component.


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This page was last modified on 15 May 2018, at 12:02.