Jump to: navigation, search

Integrate with Genesys Routing

Genesys Predictive Routing (GPR) provides two packages of subroutines that integrate into your Genesys routing environment. They perform the agent scoring and best-match selection functions, enabling you to fine-tune your routing to take advantage of the rich data on agents, customers, and interactions available to you in your environment.

The two offerings are the following:

Important
If you would like to evaluate Genesys Predictive Routing for use with schedule-based routing (using Genesys Workforce Management), service-level routing, or business-objective routing, contact Genesys Professional Services for a review of your routing environment.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on December 6, 2018, at 06:11.