Install and Configure Predictive Routing

This section provides deployment and configuration instructions for AI Core Services (AICS) and Agent State Connector (ASC) in both single-server and high availability environments.

• For how to integrate the Predictive Routing Subroutines with your Genesys routing environment, see Integrate with Genesys Routing

This section contains the following topics:

• Deploy AICS on a Single Host
• Deploy AICS and ASC in High Availability Environments
• Scale AI Core Services
• Deploy Agent State Connector
• Configuration Options
• Start and Stop All GPR Components