Integrate with Genesys Routing
Genesys Predictive Routing (GPR) provides two packages of subroutines that integrate into your Genesys routing environment. They perform the agent scoring and best-match selection functions, enabling you to fine-tune your routing to take advantage of the rich data on agents, customers, and interactions available to you in your environment.
The two offerings are the following:
- URS Strategy Subroutines - for environments routing with Universal Routing Server (URS) and Interaction Routing Designer (IRD).
- Composer Strategy Subroutines - for environments routing with Composer/Orchestration Server(ORS)/URS