- BOE 3.1—In GI2 Release 8.1.1 and earlier, this software is referred to as SAP BusinessObjects Enterprise XI (BO XI 3.1), or simply BO.
- BI 4.1—In GI2 Release 8.1.3 and later, this software is referred to as SAP BusinessObjects Business Intelligence Platform (BI 4.1), or simply BI.
Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights. See also Genesys Info Mart, Reporting and Analytics Aggregates (RAA), and Genesys CX Insights (GCXI).
Understanding the Universe
This section provides general information about the GI2 Universe, and helps you understand how to use Designer.
The GI2 Universe in Designer
The elements within the GI2 universe constitute the business-friendly semantic layer of Genesys Info Mart.
For more information, see the following sections: