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Customizing Measure Definitions

Genesys supports limited customization of the following measures in GI2_Universe:

Activity Class

Avg Handle Time
Handle Time

Queue Class

% Accepted
% Accepted 80
Avg Handle Time
Handle Time

BA Customer Class

% First Response Time
Service Level

Summarized State Class

% Occupancy

[+] More Information

To change a measure's definition:

[+] Show Steps
This page was last modified on June 9, 2014, at 10:04.


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