Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights. See also Genesys Info Mart, Reporting and Analytics Aggregates (RAA), and Genesys CX Insights (GCXI).
Genesys Interactive Insights 8.1 Universe Guide
Welcome to the Genesys Interactive Insights Universe Guide. This document describes the Genesys-provided reports that can be used with Genesys Info Mart release 8.1 and elements of the Genesys Interactive Insights universes (GI2_universe)—their classes, dimensions, conditions, lists of values, and measures.
For the 8.1 release of Genesys Interactive Insights (GI2), Universe information is found in the following sources: