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Genesys Interactive Insights

Also known as GI2.

  • For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020.
  • For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021.

Genesys CX Insights (GCXI) replaces GI2 as the presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services. If you have questions, contact your account representative.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Universe Guide Supplement

This page supplements the Genesys Interactive Insights Universe Guide by providing information about changes introduced in Genesys Interactive Insights (GI2) but not described in the Genesys Interactive Insights Universe Guide.

This page was last edited on February 20, 2016, at 15:10.
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