separate-chat-session
Section: channel-ghub
Default Value: false
Valid Values: true, false
Changes Take Effect: After restart
Introduced: 9.1.008.17
Specifies whether DMS must create separate chat sessions for a brand’s customer when the customer sends separate messages through multiple channels.
- If the value is true, DMS creates a separate chat session for each channel when a customer sends messages through multiple channels.
- If the value is false (default), messages from different channels sent by the customer are merged into a single chat session.
separate-chat-session
Section: channel-ghub
Default Value: false
Valid Values: true, false
Changes Take Effect: After restart
Introduced: 9.1.008.17
Specifies whether DMS must create separate chat sessions for a brand’s customer when the customer sends separate messages through multiple channels.
- If the value is true, DMS creates a separate chat session for each channel when a customer sends messages through multiple channels.
- If the value is false (default), messages from different channels sent by the customer are merged into a single chat session.
whatsappsession.use-separate-chat-session-check
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.018.04
Turning on or off specific mode of management of outbound chat session creation. Use this option along with driver setting separate-chat-session = true.
9.1.018.04
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/13/24 | Update | X |
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What's New
This release contains the following new features and enhancements:
- Support for Windows Server 2022. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (MSGA-5054)
- This release introduces display of reactions in inbound WhatsApp messages. Agents can now see the reactions to their messages from customers. (MSGA-4993)
- A new option, whatsappsession.use-separate-chat-session-check, is introduced to ensure that the plugin is in sync with the separate-chat-session option value of Genesys Driver for use with Genesys Hub. Now, WhatsApp outbound chat sessions can be created without any issue when separate-chat-session is set to true. (MSGA-4120)
Resolved Issues
This release contains no resolved issues.
Upgrade Notes
No special procedure is required to upgrade to release 9.1.018.04.