Web Services and Applications 8
Important
For information about how to use these options to configure Genesys Web Services functionality and behavior, refer to the Web Services and Applications 8.5.2 Configuration Guide.Options for this component are contained in the following configuration sections:
Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.
The following options are configured at the application level (in other words, on the application object).
| Section | Option | Default | Changes Take Effect |
|---|---|---|---|
| Section | Option | Default | Changes Take Effect |
| interaction-workspace | <media-type>.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | <media-type>.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | <media-type>.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.agent-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.dialog-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.dialog-error-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.focus-on-interaction-toast | false | When the session is started or restarted. |
| interaction-workspace | accessibility.interaction-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.outbound-campaign-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.supervision-state-change-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.visual-impairment-profile | false | When the session is started or restarted. |
| interaction-workspace | accessibility.voicemail-message-change-bell | When the application is started or restarted | |
| interaction-workspace | accessibility.voicemail-new-message-change-bell | No default value | When the application is started or restarted |
| interaction-workspace | accessibility.warning-message-bell | When the session is started or restarted. | |
| interaction-workspace | accessibility.<media-type>.focus-on-interaction-toast | false | When the session is started or restarted. |
| interaction-workspace | agent-status.after-call-work-reasons | When the session is started or restarted. | |
| interaction-workspace | agent-status.enabled-actions-by-channel | Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff | When the session is started or restarted. |
| interaction-workspace | agent-status.enabled-actions-global | Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff | When the session is started or restarted. |
| interaction-workspace | agent-status.not-ready-reasons | When the session is started or restarted. | |
| interaction-workspace | agent-status.ready-workmode | unknown | When the session is started or restarted. |
| interaction-workspace | alert.timeout | 10 | When the session is started or restarted. |
| interaction-workspace | application.wiki-help-locale | When the session is started or restarted. | |
| interaction-workspace | application.wiki-help-site | https: | When the session is started or restarted. |
| interaction-workspace | application.wiki-help-welcome-page | When the session is started or restarted. | |
| interaction-workspace | case-data.float-separator | . | When the session is started or restarted. |
| interaction-workspace | chat.agent.prompt-color | #385078 | When the session is started or restarted. |
| interaction-workspace | chat.agent.text-color | #385078 | When the session is started or restarted. |
| interaction-workspace | chat.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | chat.client.prompt-color | #166FFF | When the session is started or restarted. |
| interaction-workspace | chat.client.text-color | #166FFF | When the session is started or restarted. |
| interaction-workspace | chat.enable-auto-disconnect | true | When the session is started or restarted. |
| interaction-workspace | chat.new-message-bell | When the session is started or restarted. | |
| interaction-workspace | chat.nickname | $Agent.UserName$ | After the next platform configuration refresh interval. |
| interaction-workspace | chat.pending-response-to-customer | 30,50 | When the session is started or restarted. |
| interaction-workspace | chat.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | chat.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | chat.push-url.max-records | 20 | When the session is started or restarted. |
| interaction-workspace | chat.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | chat.system.text-color | #606060 | When the session is started or restarted. |
| interaction-workspace | chat.time-stamp | true | When the session is started or restarted. |
| interaction-workspace | chat.typing-is-enabled | true | When the session is started or restarted. |
| interaction-workspace | chat.typing-timeout | 10 | When the session is started or restarted. |
| interaction-workspace | cobrowse.url | When the session is started or restarted. | |
| interaction-workspace | cobrowse.use-replica-logging | false | When the session is started or restarted. |
| interaction-workspace | cobrowse.use-slave-logging | false | When the session is started or restarted. |
| interaction-workspace | contact.all-interactions-displayed-columns | Status,Subject,StartDate,EndDate | When the session is started or restarted. |
| interaction-workspace | contact.all-interactions-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.available-directory-page-sizes | 5,10,25,50 | When the session is started or restarted. |
| interaction-workspace | contact.cache-timeout-delay | 600 | When the session is started or restarted. |
| interaction-workspace | contact.date-search-types | On,OnOrAfter,Before,Between | When the session is started or restarted. |
| interaction-workspace | contact.default-directory-page-size | 10 | When the session is started or restarted. |
| interaction-workspace | contact.directory-default-mode | ListView | When the session is started or restarted. |
| interaction-workspace | contact.directory-displayed-columns | LastName,FirstName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.directory-enabled-modes | ListView,GridView | When the session is started or restarted. |
| interaction-workspace | contact.directory-search-attributes | LastName,FirstName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.displayed-attributes | Title,FirstName,LastName,PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.history-default-time-filter-main | 1M | When the session is started or restarted. |
| interaction-workspace | contact.history-displayed-columns | Status,Subject,StartDate,EndDate,OwnerId | When the session is started or restarted. |
| interaction-workspace | contact.history.media-filters | $AllMedia$,voice,email,chat,twitter,facebook,$OtherMedia$ | When the session is started or restarted. |
| interaction-workspace | contact.history-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.history-search-attributes | Status,StartDate,EndDate,Subject | When the session is started or restarted. |
| interaction-workspace | contact.last-called-agent.enable | false | When the session is started or restarted. |
| interaction-workspace | contact.last-called-agent.<media-type>.enable | false | When the session is started or restarted. |
| interaction-workspace | contact.lookup.enable | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.enable-create-contact | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.<media-type>.enable | true | When the session is started or restarted. |
| interaction-workspace | contact.lookup.<media-type>.enable-create-contact | true | When the session is started or restarted. |
| interaction-workspace | contact.mandatory-attributes | FirstName,LastName | When the session is started or restarted. |
| interaction-workspace | contact.multiple-value-attributes | PhoneNumber,EmailAddress | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-default-time-filter-main | 1M | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-displayed-columns | Status,Subject,StartDate,EndDate | When the session is started or restarted. |
| interaction-workspace | contact.myhistory-quick-search-attributes | Subject | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice-campaign.enable-create | false | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice.enable-create | true | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.voice.enable-create-without-contact | false | When the session is started or restarted. |
| interaction-workspace | contact.ucs-interaction.<media-type>.enable-create | true | When the session is started or restarted. |
| interaction-workspace | disaster-recovery.enabled | false | When the session is started or restarted. |
| interaction-workspace | editor.default-font | Roboto | When the session is started or restarted. |
| interaction-workspace | editor.default-font-size | 9 | When the session is started or restarted. |
| interaction-workspace | editor.font-sizes | 8,9,10,11,12,14,16,18,20,22,24,26,28,36,48,72 | When the session is started or restarted. |
| interaction-workspace | editor.fonts | Serif,Sans-serif,Monospace,Cursive,Fantasy,Tahoma,Roboto | When the session is started or restarted. |
| interaction-workspace | email.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | email.default-queue | When the session is started or restarted. | |
| interaction-workspace | email.forward.enable-cc-addresses | false | When the session is started or restarted. |
| interaction-workspace | email.forward.enable-instructions | false | When the session is started or restarted. |
| interaction-workspace | email.forward.enable-multiple-to-addresses | false | When the session is started or restarted. |
| interaction-workspace | email.forward-queue | When the session is started or restarted. | |
| interaction-workspace | email.from-addresses | When the session is started or restarted. | |
| interaction-workspace | email.html-format | true | When the session is started or restarted. |
| interaction-workspace | email.include-original-text-in-reply | true | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-header | $FullHeader$ | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-prefix | Fwd: | When the session is started or restarted. |
| interaction-workspace | email.inline-forward-queue | No default value | When the session is started or restarted. |
| interaction-workspace | email.max-attachment-size | 0 | When the session is started or restarted. |
| interaction-workspace | email.max-attachments-size | 0 | When the session is started or restarted. |
| interaction-workspace | email.outbound-queue | When the session is started or restarted. | |
| interaction-workspace | email.qa-review-dispositions-business-attribute | When the session is started or restarted. | |
| interaction-workspace | email.quote-char | > | When the session is started or restarted. |
| interaction-workspace | email.quote-header | $FullHeader$ | When the session is started or restarted. |
| interaction-workspace | email.reply-format | auto | When the session is started or restarted. |
| interaction-workspace | email.reply-prefix | Re: | When the session is started or restarted. |
| interaction-workspace | email.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | email.signature | When the session is started or restarted. | |
| interaction-workspace | email.signature.line-<n> | When the session is started or restarted. | |
| interaction-workspace | expression.email-address | (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*) | When the session is started or restarted. |
| interaction-workspace | expression.phone-number | ^[\(\)\-\.\+\d\s\*#][0-9]+()-\.+\d\s*#/$ | When the session is started or restarted. |
| interaction-workspace | expression.phone-number.supported-characters | 0123456789+ | When the session is started or restarted. |
| interaction-workspace | expression.team-communicator-email-address | A valid regular expression. | When the session is started or restarted. |
| interaction-workspace | expression.team-communicator-phone-number | ^[\(\)\-\.\+\d\s\*#]*[\d]+[\(\)\-\.\+\d\s\*#/]*$ | When the session is started or restarted. |
| interaction-workspace | expression.url | (http: | When the session is started or restarted. |
| interaction-workspace | facebook.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | facebook.comments-pagination-size | 2 | When the session is started or restarted. |
| interaction-workspace | facebook.default-queue | Facebook Outbound Queue | When the session is started or restarted. |
| interaction-workspace | facebook.outbound-queue | Facebook Outbound Queue | When the session is started or restarted. |
| interaction-workspace | facebook.prompt-for-done | false | When the session is started or restarted. |
| interaction-workspace | facebook.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | facebook-session.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | im.agent.prompt-color | #385078 | When the session is started or restarted. |
| interaction-workspace | im.agent.text-color | #385078 | When the session is started or restarted. |
| interaction-workspace | im.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | im.new-message-bell | When the session is started or restarted. | |
| interaction-workspace | im.other-agent.prompt-color | #D88000 | When the session is started or restarted. |
| interaction-workspace | im.other-agent.text-color | #D88000 | When the session is started or restarted. |
| interaction-workspace | im.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | im.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | im.system.text-color | #606060 | When the session is started or restarted. |
| interaction-workspace | im.time-stamp | true | When the session is started or restarted. |
| interaction-workspace | im.toast-timeout | 10 | When the session is started or restarted. |
| interaction-workspace | interaction-bar.quick-access-modes | Pinned,Floating | When the session is started or restarted. |
| interaction-workspace | interaction-bar.quick-access-modes.<media-type> | Pinned,Floating | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.content | History,CaseData | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.enable-hyperlink | false | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.format-business-attribute | When the session is started or restarted. | |
| interaction-workspace | interaction.case-data.frame-color | #17849D | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.header-foreground-color | #FFFFFF | When the session is started or restarted. |
| interaction-workspace | interaction.case-data.is-read-only-on-idle | true | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.cache-timeout-delay | -1 | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.folder-name-depth-<n> | When the session is started or restarted. | |
| interaction-workspace | interaction.disposition.is-expanded-on-display | true | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.is-mandatory | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.is-read-only-on-idle | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.key-name | DispositionCode | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.use-attached-data | false | When the session is started or restarted. |
| interaction-workspace | interaction.disposition.value-business-attribute | DispositionCode | When the session is started or restarted. |
| interaction-workspace | interaction-management.available-interaction-page-sizes | 5,10,25,50 | When the session is started or restarted. |
| interaction-workspace | interaction-management.default-interaction-page-size | 10 | When the session is started or restarted. |
| interaction-workspace | interaction-management.filters | When the session is started or restarted. | |
| interaction-workspace | interaction-management.interactions-filter.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | interaction.override-option-key | When the session is started or restarted. | |
| interaction-workspace | interaction.reject-route | When the session is started or restarted. | |
| interaction-workspace | interaction.web-content | When the session is started or restarted. | |
| interaction-workspace | intercommunication.chat.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.chat.routing-based-actions | InitTransfer,OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.chat.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.email.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.email.routing-based-actions | OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.email.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.im.routing-based-actions | MakeIM | When the session is started or restarted. |
| interaction-workspace | intercommunication.im.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.im.routing-points | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.consultation-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.make-call-caller-id-business-attribute | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.make-call-caller-id-enable-anonymous | false | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.make-call-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.routing-based-actions | MakeCall,OneStepConference,InitConference,OneStepTransfer,InitTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.routing-points | When the session is started or restarted. | |
| interaction-workspace | intercommunication.voice.single-step-conference-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.voice.single-step-transfer-enabled | Agent, AgentGroup, RoutingPoint, Contact, TypeDestination, Skill | When the session is started or restarted. |
| interaction-workspace | intercommunication.<media-type>.queue | When the session is started or restarted. | |
| interaction-workspace | intercommunication.<media-type>.routing-based-actions | OneStepTransfer | When the session is started or restarted. |
| interaction-workspace | intercommunication.<media-type>.routing-based-targets | When the session is started or restarted. | |
| interaction-workspace | keyboard.shortcut.interaction.next | Alt+N | When the session is started or restarted. |
| interaction-workspace | keyboard.shortcut.interaction.previous | Alt+B | When the session is started or restarted. |
| interaction-workspace | keyboard.shortcut.jump-to-last-error | Alt+L | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-active | false | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-password | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.auth-user | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.customerId | No default value | When the session is started or restarted |
| interaction-workspace | knowledge-center.kbId | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.question | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.sessionId | No default value | When the session is started or restarted. |
| interaction-workspace | knowledge-center.url | No default value | When the session is started or restarted. |
| interaction-workspace | kpi.displayed-kpis | When the session is started or restarted. | |
| interaction-workspace | login.list-available-locales | When the session is started or restarted. | |
| interaction-workspace | login.prompt-place | false | When the session is started or restarted. |
| interaction-workspace | login.store-recent-place | true | When the session is started or restarted. |
| interaction-workspace | login.voice.auto-not-ready-reason | When the session is started or restarted. | |
| interaction-workspace | login.voice.dn-less-phone-number.valid-format | When the session is started or restarted. | |
| interaction-workspace | login.voice.expression.dn-less-phone-number | When the session is started or restarted. | |
| interaction-workspace | login.voice.is-auto-ready | false | When the session is started or restarted. |
| interaction-workspace | login.voice.list-available-queues | When the session is started or restarted. | |
| interaction-workspace | login.voice.nb-dn-less-phone-number-stored | No default value | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-dn-less-phone-number | false | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-dn-less-phone-number.enable-dynamic-dn | false | When the session is started or restarted. |
| interaction-workspace | login.voice.prompt-queue | false | When the session is started or restarted. |
| interaction-workspace | login.workmode | unknown | When the session is started or restarted. |
| interaction-workspace | main-window.window-title | $Window.Title$ | When the session is started or restarted. |
| interaction-workspace | openmedia.workitem-channels | When the session is started or restarted. | |
| interaction-workspace | outbound.call-result-automatically-selected | When the session is started or restarted. | |
| interaction-workspace | outbound.call-result-values | Answered,AnsweringMachine,Busy,NoAnswer,WrongNumber | At the next interaction. |
| interaction-workspace | outbound-callback.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | outbound.delay-voice-state-change.timeout | 0 | When the session is started or restarted. |
| interaction-workspace | outbound.preview.max-simultaneous-preview-record | -1 | When the session is started or restarted. |
| interaction-workspace | outbound.treatment-mode | An empty string. | When the session is started or restarted. |
| interaction-workspace | permissions.agent-group.exclude | No default value | When the session is started or restarted. |
| interaction-workspace | permissions.agent-group.restrict | No default value | When the session is started or restarted. |
| interaction-workspace | presence.evaluate-presence | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-monitor-recording | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-pause | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-resume | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-start | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-stop | true | When the session is started or restarted. |
| interaction-workspace | privilege.active-recording.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-click-to-dial | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-click-to-email | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-one-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-push-url | false | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-release | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-release-consultation | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-set-interaction-disposition | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-two-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-two-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.chat.show-monitoring.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.cobrowse.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-advanced-search-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-create-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-delete-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-filter-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-inline-forward.email.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-open.email.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-open.<media-type>.from-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-all-interactions | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-contact-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-search-my-history | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-assign-contact | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-directory | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-case-data | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-detail | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-history-notepad | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-information | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-contact-myhistory | false | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-interaction-notepad | true | When the session is started or restarted. |
| interaction-workspace | privilege.contact.can-use-save-contact | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-add-attachment | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-delete | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-forward | false | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-inline-forward | false | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-mark-done | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-move-to-workbin | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-reply | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-reply-all | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-save | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-send | true | When the session is started or restarted. |
| interaction-workspace | privilege.email.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.facebook.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.facebook-session.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-make | true | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-release | true | When the session is started or restarted. |
| interaction-workspace | privilege.im.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-move-to-queue | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-move-to-workbin | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.interaction-management.case-data.can-edit | false | When the session is started or restarted. |
| interaction-workspace | privilege.knowledge-center.can-author | true | When the session is started or restarted. |
| interaction-workspace | privilege.knowledge-center.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.my-team-workbins.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.myagents.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.mychannels.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.mychannels.pending-state.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.mymessages.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-cancel-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-dial-alternative-chained-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-get-next-preview-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-mark-do-not-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reject-record | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule | false | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule-before-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-reschedule-on-new-number | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-set-call-result | true | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.outbound.push-preview.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.screen-recording.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-change-microphone-volume | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-change-speaker-volume | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-mute-microphone | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-mute-speaker | false | When the session is started or restarted. |
| interaction-workspace | privilege.sipendpoint.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.SRL.can-quick-search | false | When the session is started or restarted. |
| interaction-workspace | privilege.SRL.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-manage-favorites | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-all | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-favorites | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.can-view-recent-calls | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamcommunicator.display-agent-groups-availability | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-chat | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-current-voice | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-coach-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-chat | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-current-voice | false | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-routing-point | false | When a session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-monitor-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-stop-monitoring-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-stop-monitoring-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-barge-in-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-barge-in-voice | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-switch-to-coach-chat | true | When the session is started or restarted. |
| interaction-workspace | privilege.teamlead.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.twitter.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-answer-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-extend-after-call-work | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-forward | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-hold-retrieve-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-make-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-one-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-reject-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-release-call | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-send-dtmf | true | When the application is started or restarted. |
| interaction-workspace | privilege.voice.can-show-hold-duration | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-show-post-call-duration | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-two-step-conference | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-two-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.consultation.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.make-call.can-use-caller-id | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.show-monitoring.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.voice.single-step-conference.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voice.single-step-transfer.can-use-caller-id | false | When the session is started or restarted. |
| interaction-workspace | privilege.voicemail.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-mute-microphone | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-mute-speaker | false | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-send-dtmf | true | When the session is started or restarted. |
| interaction-workspace | privilege.web-rtc.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.workbins.can-use | true | When the session is started or restarted. |
| interaction-workspace | privilege.workitem-channels.can-use | false | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-decline | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-mark-done | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-move-to-workbin | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-one-step-transfer | true | When the session is started or restarted. |
| interaction-workspace | privilege.<media-type>.can-set-interaction-disposition | true | When the session is started or restarted. |
| interaction-workspace | rebranding.about.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.company-favicon | When the session is started or restarted. | |
| interaction-workspace | rebranding.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.login.company-logo | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-major-name | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-minor-name | When the session is started or restarted. | |
| interaction-workspace | rebranding.product-version | When the session is started or restarted. | |
| interaction-workspace | security.inactivity-alert-dialog-before-timeout | 30 | When the session is started or restarted. |
| interaction-workspace | security.inactivity-timeout | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.accepted-web-content-origins | When the session is started or restarted. | |
| interaction-workspace | service-client-api.block-markdone-timeout | 1000 | When the session is started or refreshed. |
| interaction-workspace | service-client-api.rate-limit | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.rate-limit-quarantine-delay | 30 | When the session is started or restarted. |
| interaction-workspace | service-client-api.rate-limit.<service-name> | 0 | When the session is started or restarted. |
| interaction-workspace | service-client-api.user-data.read-allowed | * | When the session is started or restarted. |
| interaction-workspace | service-client-api.user-data.write-allowed | * | When the session is started or restarted. |
| interaction-workspace | sipendpoint.headset-unplugged.not-ready-reason | No default value | When the session is started or restarted. |
| interaction-workspace | sipendpoint.headset-unplugged-set-not-ready | true | When the session is started or restarted. |
| interaction-workspace | sipendpoint.max-failed-ping | 5 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.ping-interval | 2000 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.register-interval | 1500 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.register-max-attempts | 10 | When the session is started or restarted. |
| interaction-workspace | sipendpoint.sip-server-address | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.sip-server-address.peer | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.transport-protocol | UDP | When the session is started or restarted. |
| interaction-workspace | sipendpoint.uri | When the session is started or restarted. | |
| interaction-workspace | sipendpoint.wait-user-max-attempts | 20 | When the session is started or restarted. |
| interaction-workspace | standard-response.categories | $All$ | When the session is started or restarted. |
| interaction-workspace | statistics.agent-groups | When the session is started or restarted. | |
| interaction-workspace | statistics.displayed-statistics | When the session is started or restarted. | |
| interaction-workspace | statistics.gadget-statistics | No default value | When the application is started or restarted. |
| interaction-workspace | statistics.gadget-statistics.max-size | 10 | When the application is started or restarted. |
| interaction-workspace | statistics.queue-groups | When the session is started or restarted. | |
| interaction-workspace | statistics.refresh-time | 20 | When the session is started or restarted. |
| interaction-workspace | statistics.routing-points | When the session is started or restarted. | |
| interaction-workspace | statistics.virtual-queues | When the session is started or restarted. | |
| interaction-workspace | system.cometd.timeout | 60000 | When the session is started or restarted. |
| interaction-workspace | system.feedback | false | When the session is started or restarted. |
| interaction-workspace | system.feedback.submit-after-disconnect | false | When the session is started or restarted. |
| interaction-workspace | system.log-level | Trace | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.add-recent-filters.voice | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.always-clear-textbox-on-new-interaction | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.corporate-favorites | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.list-filter-showing | Agent,AgentGroup,RoutingPoint,Skill,InteractionQueue,Contact,CustomContact | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.load-at-startup | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-favorites-size | 50 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-size | 50 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.max-suggestion-size | 10 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.one-step-conference-with-consultation.enabled | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.one-step-transfer-with-consultation.enabled | true | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.permissions.agent.exclude-from-agent-groups | No default value | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.permissions.agent.restrict-to-agent-groups | No default value | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.recent-max-records | 10 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.request-start-timer | 500 | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.show-all-internal-targets | false | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.voice.consultation.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.list-status-reachable | NotReady | When the session is started or restarted. |
| interaction-workspace | teamcommunicator.voice.make-call.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.single-step-conference.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamcommunicator.voice.single-step-transfer.exclude-numbers | When the session is started or restarted. | |
| interaction-workspace | teamlead.monitorable-routing-points | No default value | When a session is started or restarted. |
| interaction-workspace | teamlead.monitoring-cross-site-based-on-activity-enabled | false | When the session is started or restarted. |
| interaction-workspace | teamlead.monitoring-scope | call | When the session is started or restarted. |
| interaction-workspace | teamlead.myagents.enabled-channels | voice,chat,email | When the session is started or restarted. |
| interaction-workspace | teamlead.myagents.refresh-rate | 30 | When the session is started or restarted. |
| interaction-workspace | toast.case-data.content | History,CaseData | When the session is started or restarted. |
| interaction-workspace | toast.case-data.format-business-attribute | When the session is started or restarted. | |
| interaction-workspace | toast.window-title | ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) | When the session is started or restarted. |
| interaction-workspace | twitter.auto-answer | false | When the session is started or restarted. |
| interaction-workspace | twitter.default-queue | Twitter Outbound Init Queue | When the session is started or restarted. |
| interaction-workspace | twitter.outbound-queue | Twitter Outbound Queue | When the session is started or restarted. |
| interaction-workspace | twitter.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | views.CaseSideRegion.activate-order | ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView | When the session is started or restarted. |
| interaction-workspace | views.CaseSideRegion.order | KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView | When the session is started or restarted. |
| interaction-workspace | views.ContactRegion.activate-order | ContactInformationView,ContactHistoryView | When the session is started or restarted. |
| interaction-workspace | views.ContactRegion.order | ContactInformationView,ContactHistoryView | When the session is started or restarted. |
| interaction-workspace | views.HistoryInteractionDetailsRegion.activate-order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.HistoryInteractionDetailsRegion.order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.InteractionDetailsRegion.activate-order | ContactInteractionNotePadView,DispositionView | When the session is started or restarted. |
| interaction-workspace | views.InteractionDetailsRegion.order | DispositionView,ContactInteractionNotePadView | When the session is started or restarted. |
| interaction-workspace | views.MyWorkspaceRegion.activate-order | DashboardView,MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView | When the session is started or restarted. |
| interaction-workspace | views.MyWorkspaceRegion.order | MyChannelsView,MyAgentsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView | When the session is started or restarted. |
| interaction-workspace | views.WorkbinInteractionDetailsRegion.activate-order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | views.WorkbinInteractionDetailsRegion.order | ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView | When the session is started or restarted. |
| interaction-workspace | voice.auto-answer | false | When the application is started or restarted. |
| interaction-workspace | voice.auto-answer.is-enabled-on-already-in-call | true | When the application is started or restarted. |
| interaction-workspace | voice.caller-id.key-name | IW_SelectedCallerId | When the session is started or restarted. |
| interaction-workspace | voice.cancel-after-call-work-on-business-call | false | When the session is started or restarted. |
| interaction-workspace | voice.cancel-after-call-work-on-done | false | When the session is started or restarted. |
| interaction-workspace | voice.clear-conference-on-release | false | When the session is started or restarted. |
| interaction-workspace | voice.consultation.merge-attached-data-to-main | false | When the session is started or restarted. |
| interaction-workspace | voice.enable-dtmf-tone | false | When the session is started or restarted. |
| interaction-workspace | voice.floating-interaction-mode.auto-collapse | false | When the session is started or restarted. |
| interaction-workspace | voice.hold-active-call-on-make-call | true | When the session is started or restarted. |
| interaction-workspace | voice.hold-indicator-timer | 30,60 | When the session is started or restarted. |
| interaction-workspace | voice.mark-done-on-release | false | When the session is started or restarted. |
| interaction-workspace | voice.prompt-for-end | false | When the session is started or restarted. |
| interaction-workspace | voice.reject.counter-key-name | When the session is started or restarted. | |
| interaction-workspace | voice.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | voice.use-caller-id-display-name | false | When the session is started or restarted. |
| interaction-workspace | voicemail.access-number | When the session is started or restarted. | |
| interaction-workspace | voicemail.notification-types | personal, public | When the session is started or restarted. |
| interaction-workspace | voicemail.request-timeout | 1 | When the session is started or restarted. |
| interaction-workspace | web-rtc.enable-dtmf-tone | true | When the session is started or restarted. |
| interaction-workspace | web-rtc.gateway-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.identifier.x-last-digit-displayed | 10 | When the session is started or restarted. |
| interaction-workspace | web-rtc.phone-number-prefix | When the session is started or restarted. | |
| interaction-workspace | web-rtc.quality-alert-timeout | 30 | When the session is started or restarted. |
| interaction-workspace | web-rtc.quality.score.key-name | callQualityScore | When the session is started or restarted. |
| interaction-workspace | web-rtc.quality.statistics.key-name | callQualityStatistics | When the session is started or restarted. |
| interaction-workspace | web-rtc.request-quality-interval | 5 | When the session is started or restarted. |
| interaction-workspace | web-rtc.ringing-bell | When the session is started or restarted. | |
| interaction-workspace | web-rtc.stun-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.troubleshooting.enable-feedback | true | When the session is started or restarted. |
| interaction-workspace | web-rtc.turn-password | When the session is started or restarted. | |
| interaction-workspace | web-rtc.turn-uri | When the session is started or restarted. | |
| interaction-workspace | web-rtc.turn-username | When the session is started or restarted. | |
| interaction-workspace | workbin.email.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.email.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.email.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.email.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.facebook.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.facebook.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.facebook.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.facebook.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.twitter.draft | When the session is started or restarted. | |
| interaction-workspace | workbin.twitter.draft.displayed-columns | To,Subject,Submitted | When the session is started or restarted. |
| interaction-workspace | workbin.twitter.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.twitter.in-progress.displayed-columns | From,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.<media-type>.<workbin-nickname> | When the session is started or restarted. | |
| interaction-workspace | workbin.<media-type>.<workbin-nickname>.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workbin.<media-type>.in-progress | When the session is started or restarted. | |
| interaction-workspace | workbin.<media-type>.in-progress.displayed-columns | From,To,Subject,Received | When the session is started or restarted. |
| interaction-workspace | workspace.web-content | When the session is started or restarted. |
This page was last edited on April 7, 2020, at 12:38.
Comments or questions about this documentation? Contact us for support!