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Invite
Consult
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GetAgentInteractions
Standard Responses API
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Twitter API
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Reply
Send
SetDisposition
Complete
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SetInFocus
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Retweet
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Workbins API
CometD notifications
Workbin Resource
GetWorkbins
GetWorkbinContent
AddInteractionToWorkbin
PullInteractionFromWorkbin
Subscribe To Workbin Notifications
Unsubscribe from Workbin Notifications
PullInteractionFromWorkbin for Supervisor
AddInteractionToWorkbin for Supervisor
GetGroupWorkbinContent
AddInteraction to a Group Workbin
PullInteraction from a Group Workbin
Subscribe to Group Workbin Notifications
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RequestStats
RequestAgentStats
Workitem API
CometD notifications
Workitem Resource
Workitem Create
Workitem Accept
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Workitem Complete
Workitem AttachUserData
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Workitem DeleteUserData
Workitem Transfer
Channels API
Channel resource
Get all channels
Get channel by ID
Set channel to Ready
Set channel to NotReady
Set all channels to Ready
Set all channels to NotReady
Set all channels to DNDOn
Set all channels to DNDOff
Provisioning API
Business Unit API
Retrieve Business Unit Content
Retrieve Business Units list
Devices API
Operations
Attributes
List Devices
Assign Device
Unassign Device
Create and Assign Device to User
Place Management API
List Places
List Place by ID
List Places Assigned to User
List Places Assigned to Business Unit
Users API
User Resource
Get all Users
Get a Specific User
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Unlock User Account
User Settings API
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Create Settings Group
Delete Settings Group
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Create Setting
Update Setting
Delete Setting
Contacts API
Contact resource
Get contacts
Create a custom contact
Update a custom contact
Delete a custom contact
Settings API
Settings resource
System settings
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Statistics API
Monitored statistics
Get most recent statistic values
Hierarchical Dispositions API
Retrieve all configured dispositions in a specific disposition group
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Retrieve full disposition and category tree
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Outbound Campaign Resource
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Interaction history resource
Message resource
RetrieveContactHistory
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GetInteractionContent
UCS Integration with Voice API
IdentifyUCSContact
FindPhoneCall
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Supervisor Agent State Control API
Ready
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DoNotDisturbOff
DoNotDisturbOn
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Other guides
Web Services and Applications Deployment Guide
Web Services and Applications Configuration Guide
Workspace Web Edition Developer’s Guide and API Reference
Gplus Adapter User Guide
Web Services and Applications Migration Guide
Multimedia Disaster Recovery Guide
Library
Genesys Engage Workspace Web Edition Help
8.6.0
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Statistics API
This document describes the Statistics API portion of the
Web Services API
.
Rest API
Monitored statistics
Get most recent statistic values
This page was last edited on February 15, 2024, at 19:11.
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