Contents
- 1 GetGroupWorkbinContent
- 1.1 Get Content for an AgentGroup Workbin with Subresources
- 1.2 Get Content for an AgentGroup Workbin with Media Type
- 1.3 Get Content for Multiple AgentGroup Workbins with Subresources
- 1.4 Get Content for a PlaceGroup Workbin with Subresources
- 1.5 Get Content for a PlaceGroup Workbin with Media Type
- 1.6 Get Content for Multiple PlaceGroup Workbins with Subresources
GetGroupWorkbinContent
This operation is part of the Workbins API section of the Web Services API.
Get Content for an AgentGroup Workbin with Subresources
Get content for the specified AgentGroup workbin with its subresources.
| Request URL | /api/v2/me/workbins/{workbinId}?subresources={subresources}&agentGroup={agentGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the subresources are *, chat, email, facebook, tweet, facebooksession, workitem, and openmedia.
Sample
Request
GET api/v2/me/workbins/1c979a85-edd7-4540-8a58-b74fbc8328af?subresources=*&agentGroup=MyAgentGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"workbin": {
"chats": [
{
"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR2004A",
"participants": [],
"receivedDate": "2016-04-15 20:52:35.000+0300",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatAnsweredByAgentAt": "2016-04-15T17:52:42Z",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR2004A",
"OccuredAt": "2016-04-15T17:52:37Z",
"PegAG?:2>1": 1,
"PlaceInQueueSeq": "86805927",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testAgentGroupWorkbin",
"WorkbinAgentGroupId": "MyAgentGroup"}}],
"displayName": "testAgentGroupWorkbin",
"id": "1c979a85-edd7-4540-8a58-b74fbc8328af",
"type": "AgentGroup",
"uri": "http://localhost:8090/api/v2/workbins/1c979a85-edd7-4540-8a58-b74fbc8328af",
"workbinName": "testAgentGroupWorkbin"
}
}Get Content for an AgentGroup Workbin with Media Type
Get content for the specified AgentGroup workbin with the media type.
| Request URL | /api/v2/me/workbins/{workbinId}/{mediaType}?fields=*&agentGroup={agentGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the mediaType parameter are *, chat, email, facebook, tweet, facebooksession, workitem, openmedia.
Sample
Request
GET api/v2/me/workbins/1c979a85-edd7-4540-8a58-b74fbc8328af/chat?fields=*&agentGroup=MyAgentGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 7,
"chat": [
{
"capabilities": [
],
"chatType": "Inbound",
"id": "0001BaBFVPR20042",
"participants": [
],
"receivedDate": "2016-04-15 20:33:35.000+0300",
"state": "InWorkbin",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatAnsweredByAgentAt": "2016-04-15T17:33:42Z",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR20042",
"OccuredAt": "2016-04-15T17:33:38Z",
"PegAG?: 2>1": 1,
"PlaceInQueueSeq": "86803243",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?: 2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?: 2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?: 2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testAgentGroupWorkbin",
"WorkbinAgentGroupId": "MyAgentGroup"
}
}
],
}Get Content for Multiple AgentGroup Workbins with Subresources
Get content for the specified AgentGroup workbins with subresources.
| Request URL | /api/v2/me/workbins?workbinIds={workbinId1,workbinId2,...}&subresources={subresources}&agentGroup={agentGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the subresources are *, chat, email, facebook, tweet, facebooksession, workitem, and openmedia.
Sample
Request
GET api/v2/me/workbins?workbinIds=1c979a85-edd7-4540-8a58-b74fbc8328af,a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*&agentGroup=MyAgentGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"workbins": {
"a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4": {
"workbinName": "Facebook Workbin Draft",
"id": "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
"displayName": "Facebook Workbin Draft",
"uri": "http://localhost:8090/api/v2/workbins/a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
"type": "AgentGroup"
},
"1c979a85-edd7-4540-8a58-b74fbc8328af":
{
"chats": [{
"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR2004C",
"participants": [],
"receivedDate": "2016-04-15 20:56:21.000+0300",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatAnsweredByAgentAt": "2016-04-15T17:56:28Z",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR2004C",
"OccuredAt": "2016-04-15T17:56:25Z",
"PegAG?:2>1": 1,
"PlaceInQueueSeq": "86806482",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testAgentGroupWorkbin",
"WorkbinAgentGroupId": "MyAgentGroup"
}
}],
"displayName": "testAgentGroupWorkbin",
"id": "1c979a85-edd7-4540-8a58-b74fbc8328af",
"type": "AgentGroup",
"uri": "http://localhost:8090/api/v2/workbins/1c979a85-edd7-4540-8a58-b74fbc8328af",
"workbinName": "testAgentGroupWorkbin"
}
}
}Get Content for a PlaceGroup Workbin with Subresources
Get content for the specified PlaceGroup workbin with subresources.
| Request URL | /api/v2/me/workbins/{workbinId}?subresources={subresources}&placeGroup={placeGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the subresources are *, chat, email, facebook, tweet, facebooksession, workitem, and openmedia.
Sample
Request
GET api/v2/me/workbins/be79c8ab-596d-4bd6-a711-63e6aaaa17a6?subresources=*&placeGroup=MyPlaceGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"workbin": {
"chats": [
{
"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR2004E",
"participants": [],
"receivedDate": "2016-04-15 21:10:56.000+0300",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR2004E",
"OccuredAt": "2016-04-15T18:10:59Z",
"PegAG?:2>1": 1,
"PlaceInQueueSeq": "86808499",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testPlaceGroupWorkbin",
"WorkbinAgentGroupId": "MyPlaceGroup"}}],
"displayName": "testPlaceGroupWorkbin",
"id": "be79c8ab-596d-4bd6-a711-63e6aaaa17a6",
"type": "PlaceGroup",
"uri": "http://localhost:8090/api/v2/workbins/be79c8ab-596d-4bd6-a711-63e6aaaa17a6",
"workbinName": "testPlaceGroupWorkbin"
}
}Get Content for a PlaceGroup Workbin with Media Type
Get content for the specified PlaceGroup workbin with media type.
| Request URL | /api/v2/me/workbins/{workbinId}/{mediaType}?fields=*&placeGroup={placeGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the mediaType parameter are *, chat, email, facebook, tweet, facebooksession, workitem, openmedia.
Sample
Request
GET api/v2/me/workbins/be79c8ab-596d-4bd6-a711-63e6aaaa17a6/chat?fields=*&placeGroup=MyPlaceGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 7,
"chat": [
{
"capabilities": [
],
"chatType": "Inbound",
"id": "0001BaBFVPR2004E",
"participants": [
],
"receivedDate": "2016-04-15 21:10:56.000+0300",
"state": "InWorkbin",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR2004E",
"OccuredAt": "2016-04-15T18:10:59Z",
"PegAG?: 2>1": 1,
"PlaceInQueueSeq": "86808499",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?: 2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?: 2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?: 2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testPlaceGroupWorkbin",
"WorkbinAgentGroupId": "MyPlaceGroup"
}
}
],
}Get Content for Multiple PlaceGroup Workbins with Subresources
Get content for the specified PlaceGroup workbins with subresources.
| Request URL | /api/v2/me/workbins?{workbinIds=workbinId1,workbinId2,...}&subresources={subresources}
&placeGroup={placeGroupName} |
|---|---|
| HTTP method | GET |
| Required features | api-multimedia |
Possible values for the subresources parameter are *, chat, email, facebook, tweet, facebooksession, workitem, openmedia.
Sample
Request
GET api/v2/me/workbins?workbinIds=be79c8ab-596d-4bd6-a711-63e6aaaa17a6,a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*&placeGroup=MyPlaceGroupHTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"workbins": {
"a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4": {
"workbinName": "Facebook Workbin Draft",
"id": "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
"displayName": "Facebook Workbin Draft",
"uri": "http://localhost:8090/api/v2/workbins/a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
"type": "AgentGroup"
},
"be79c8ab-596d-4bd6-a711-63e6aaaa17a6":
{
"chats": [{
"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR2004E",
"participants": [],
"receivedDate": "2016-04-15 21:10:56.000+0300",
"userData": {
"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"InteractionId": "0001BaBFVPR2004E",
"OccuredAt": "2016-04-15T18:10:59Z",
"PegAG?:2>1": 1,
"PlaceInQueueSeq": "86808499",
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer",
"Workbin": "testPlaceGroupWorkbin",
"WorkbinAgentGroupId": "MyPlaceGroup"
}
}],
"displayName": "testPlaceGroupWorkbin",
"id": "be79c8ab-596d-4bd6-a711-63e6aaaa17a6",
"type": "PlaceGroup",
"uri": "http://localhost:8090/api/v2/workbins/be79c8ab-596d-4bd6-a711-63e6aaaa17a6",
"workbinName": "testPlaceGroupWorkbin"
}
}
} This page was last edited on February 15, 2024, at 19:11.
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