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Workspace Web Edition Help

Important

This is the Agent help for Workspace Web Edition 8.6 for on-premises deployments.

Tip
Workspace Web Edition Agent Desktop Help is available in the following localized editions:


Workspace lets contact center agents communicate with customers and team members through channels such as calls, chats, and email. You can

Ready? Watch the video for a quick tour of Workspace, and then get started.

Looking for answers to specific questions? Try these topics:

Lost? See Navigating Workspace.

Are you a supervisor? You can also monitor agents and calls and provide email quality assurance. Or check out the Workspace video on the left!

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Want quick Workspace video tutorials? See our "How To" Videos collection!
Tip
  • The pictures and videos in this Help document show native Genesys Workspace. Your company might have customized many features including corporate logos and the name of the product. This document uses the name Workspace to mean the Agent Desktop application that you use to handle calls and other interactions and to manage your work and your contacts.
  • The screen shots and videos in this document show the Dashboard tab which is a deprecated functionality beginning from version 8.5.201.61.
This page was last edited on February 15, 2024, at 17:44.
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