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Once you have downloaded the Genesys Care Mobile App, you can select adjust the Settings on your Android device. Select the Menu icon ≡ and then select Settings. Setting actions include viewing the email and phone number associated with the mobile app and updating the phone number.

If you want to receive notifications on your mobile phone for case updates and new cases, check the Case Notifications box in the Settings window. Notifications will appear in the Notification bar (top of the phone) and can be selected from the Notifications pull-down.

CC Menu Android.png AndroidSettings.png

(left) Android Menu and (right) Android Settings Screen

This page was last modified on February 12, 2018, at 10:09.


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