Genesys SR Service Release Notes
|Release Date||Release Type||Restrictions||AIX||Linux||Solaris||Windows|
|09/27/16||General||Under Shipping Control||X|
This release contains the following new features and enhancements:
- Support for Hot Seating. This support requires that the agent desktop supports Hot Seating with the Screen Recording Service. For additional information, refer to your Agent Desktop documentation.
This release contains the following resolved issues:
The SR Service now encodes recordings for back-to-back calls, even if the VLC port fails. Previously, if the VLC port failed, back-to-back calls were not encoded. (GIR-6617)
The SR Service now clears the user context if it fails to connect to GWS with Authentication Error, in an attempt to establish a new connection with GWS when it gets a login request from WWE. (GIR-6403)
The port range used by VLC is now configurable in the SR Service configuration. (GIR-5999)
No special procedure is required to upgrade to release 8.5.320.64.