Jump to: navigation, search


Genesys SR Service Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/27/16 General Under Shipping Control X

What's New

This release contains the following new features and enhancements:

  • Support for Hot Seating. This support requires that the agent desktop supports Hot Seating with the Screen Recording Service. For additional information, refer to your Agent Desktop documentation.

Resolved Issues

This release contains the following resolved issues:

The SR Service now encodes recordings for back-to-back calls, even if the VLC port fails. Previously, if the VLC port failed, back-to-back calls were not encoded. (GIR-6617)

The SR Service now clears the user context if it fails to connect to GWS with Authentication Error, in an attempt to establish a new connection with GWS when it gets a login request from WWE. (GIR-6403)

The port range used by VLC is now configurable in the SR Service configuration. (GIR-5999)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.320.64.

This page was last edited on October 31, 2017, at 06:00.
Comments or questions about this documentation? Contact us for support!