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Genesys SR Service Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/02/15 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • SR Service now preforms value validation for all numeric configuration parameters.
  • SR Service now delays shutting down the agent's PC until all the screen recordings are uploaded with the new delayShutdown parameter. For more information about this parameter, see the Genesys Interaction Recording Solution Guide.
  • Support for Windows 8 64-bit
  • Support for Windows 7 32-bit

Resolved Issues

This release contains the following resolved issues:

SR Service now uses the Windows Certificate Store to validate HTTPS SSL certificates. (GIR-3023)

SR Service now accepts values with leading and trailing white spaces. Previously in this scenario, SR Service would generate an error and stop working. (GIR-3043)

SR Service now exits when it encounters a certificate validation error. Previously in this scenario, the SR Service would continuously try to start causing it to hang. (GIR-3021)

SR Service now removes the old installation files before performing a new installation or upgrade. (GIR-3003)

SR Service no longer deletes the config.json file, log files, and the Recording directory when uninstalling the previous version. (GIR-2965)

Full installation now overwrites the VLC, OpenSSL, and SRS files. It will not overwrite the screen-capture-recorder.dll and config.json files. (GIR-2963)

Screen Recording Update Service now supports automatic upgrades. (GIR-2939)

SR Service command line installation now handles typing errors correctly. Previously, if the wrong parameters were entered on the command line, the SR Service understands it as if it is a recognized parameter, and enters the wrong value in the config.json. For example, Screen Recording Server recognizes the server parameter. The wrong behavior occurred if you typed the name as "server1" or "serverName" or "serverX" (all starting with the recognized parameter name). If you typed "nserver", it was ignored. (GIR-2880)

You will no longer see a distorted screen when using screen resolution 1366 X 768. (GIR-2684)

SR Service now includes CORS headers in the SRS Authentication Server HTTP error response message. (GIR-2426)

SR Service no longer creates the (default) startup menu item. (GIR-2385)

The SR Service can now limit the size of its log files with the new maxLogSize and logsToKeep parameters. Previously, log files were managed with the logKeep parameter which is now deprecated. (GIR-2008)

SR Service setup file is now verified using a SHA512 checksum instead of MD5 checksum (GIR-1779)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on February 3, 2016, at 09:58.
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