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Chat Server Release Notes

Chat Server is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/16/19 Update X X

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What's New

This release contains the following new features and enhancements:

  • Improvements in ESP request handling:
    • Introduced a new parameter async-idle-reset in the request ConfigureSession that resets async idle timers. (CHAT-3510)
    • Introduced a new ScriptPos attribute to the response for Notice Method. (CHAT-3482)
  • Support for Bot Gateway Server High Availability (HA) mode:
    • Chat Server now exposes special API methods for bot context preservation. (CHAT-3506)

Resolved Issues

This release contains the following resolved issues:

When attempting to restore the chat session in Chat Server (when deployed in High Availability mode with Cassandra), the final transcript in UCS is no longer being overwritten by the previous, incomplete, intermediate transcript. Previously, the transcript could be overwritten when the configuration option leave-transcript was set with the value true. (CHAT-3524)

To save an intermediate transcript in the case of an unrecoverable Cassandra failure, Chat Server (when deployed in High Availability mode with the Cassandra) now updates UCS with the final transcript content and marks the interaction as offline. Previously, Chat Server would fail to do this when the configuration option transcript-save-on-error was set with the value close. (CHAT-3495)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.308.06.

This page was last edited on September 18, 2020, at 13:44.
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