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whatsappsession.url-regex

Section: interaction-workspace
Default Value: (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*[^\'\u2026\<\>\"\.\,\)\(\s]
Valid Values: Any valid regular expression
Changes Take Effect: Immediately
Modified: 9.1.002.07

Specifies the regular expression for identifying URL links.

applebcsession.url-regex

Section: interaction-workspace
Default Value: (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*[^\'\u2026\<\>\"\.\,\)\(\s]
Valid Values: Any valid regular expression
Changes Take Effect: Immediately
Modified: 9.1.002.07

Specifies the regular expression for identifying URL links.

intercommunication.applebcsession.routing-based-targets

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At next attempt to request conference


Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option 'intercommunication.applebcsession.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.

intercommunication.whatsappsession.routing-based-targets

Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At next attempt to request conference


Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option 'intercommunication.whatsappsession.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option.

whatsappsession.outbound-itx-postprocessing-queue

Section: interaction-workspace
Default Value:
Valid Values: Any valid Interaction Queue script name
Changes Take Effect: At the next interaction attempt to put the chat in the queue
Introduced: 9.1.002.07

Specifies the Interaction Queue where the outbound chat interaction is placed when the agent hits the "Done" button.

applebcsession.outbound-itx-postprocessing-queue

Section: interaction-workspace
Default Value:
Valid Values: Any valid Script name of type "Interaction Queue"
Changes Take Effect: At the next interaction attempt to put the chat in queue
Introduced: 9.1.002.07

Specifies the Interaction Queue where the outbound chat interaction is placed when the agent hits the "Done" button.

whatsappsession.response-wait-time

Section: interaction-workspace
Default Value: 10000
Valid Values: Any positive integer
Changes Take Effect: Immediately
Introduced: 9.1.002.07

Specifies the timeout, in milliseconds, for waiting for a response from the remote server.

applebcsession.response-wait-time

Section: interaction-workspace
Default Value: 10000
Valid Values: Any positive integer
Changes Take Effect: Immediately
Introduced: 9.1.002.07

Specifies the timeout, in milliseconds, for waiting for a response from a remote server.

whatsappsession.background-color-sessioninfo.high-contrast

Section: interaction-workspace
Default Value: #FF005000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07

Specifies the background color for session info messages for the HighContrast theme.

whatsappsession.background-color-sessioninfo

Section: interaction-workspace
Default Value: #FFA0C89F
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07

Specifies the background color for session info messages.

applebcsession.background-color-sessioninfo.high-contrast

Section: interaction-workspace
Default Value: #FF005000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07

Specifies the background color for session info messages for the HighContrast theme.

applebcsession.background-color-sessioninfo

Section: interaction-workspace
Default Value: #FFA0C89F
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07

Specifies the background color for session info messages.

whatsappsession.background-color-sessioninfo-other.high-contrast

Section: interaction-workspace
Default Value: #FF000000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07

Specifies the background color for session info messages for the HighContrast theme for other channels.

whatsappsession.background-color-sessioninfo-other

Section: interaction-workspace
Default Value: #FFD3D3D3
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07

Specifies the background color for session info messages for other channels.

applebcsession.background-color-sessioninfo-other.high-contrast

Section: interaction-workspace
Default Value: #FF000000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07

Specifies the background color of session info messages for the HighContrast theme for other channels.

applebcsession.background-color-sessioninfo-other

Section: interaction-workspace
Default Value: #FFD3D3D3
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07

Specifies the background color of session info messages for other channels.

whatsappsession.show-cross-channel-messages

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07

Specifies whether the main interaction window shows transcripts of past interactions with the contact and other channels.

applebcsession.show-cross-channel-messages

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07

Specifies whether the main interaction window shows transcripts of past interactions with the contact and other channels.

whatsappsession.default-notification-language

Section: interaction-workspace
Default Value: en_US
Valid Values: Any valid language code described in the official WhatsApp documentation: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates
Changes Take Effect: Immediately
Introduced: 9.1.002.07

Specifies the default notification language.

whatsappsession.default-notification-id

Section: interaction-workspace
Default Value:
Valid Values: Any string
Changes Take Effect: Immediately
Introduced: 9.1.002.07

Specifies the default notification message ID.

whatsappsession.default-notification-text

Section: interaction-workspace
Default Value:
Valid Values: Any notification text with a single parameter
Changes Take Effect: Immediately
Introduced: 9.1.002.07

Specifies the default notification message text.

whatsappsession.free-msg-timespan

Section: interaction-workspace
Default Value: 24
Valid Values: Any integer from 1 to Int32 MaxValue
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07

Specifies the number of hours from the last inbound message.

whatsappsession.enable-free-msg-timespan-monitoring

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07
Modified: 9.1.003.04

Specifies if a free text message timespan should be enforced.

9.1.002.07

Genesys Hub Plug-in for Workspace Desktop Edition Release Notes


Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.1.000.03.
Release Date Release Type Restrictions AIX Linux Solaris Windows
09/30/19 Update X


Helpful Links

What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:


The plugin now attaches the following Key-Value Pairs (KVPs) when transferring an interaction to the target type specified in the intercommunication.whatsappsession.routing-based-targets or intercommunication.applebcsession.routing-based-targets option:

  • IW_RoutingBasedOriginalEmployeeId
  • IW_RoutingBasedTargetType
  • IW_RoutingBasedTargetId
  • IW_RoutingBasedRequestType

(MSGA-2236)


The applebcsession.url-regex and whatsappsession.url-regex options now contain the correct values in the template provided in the installation package (IP). Previously, the template had incorrect values. (MSGA-2152)


Agents can now view images (JPEG) in the correct orientation based on the EXIF data. (MSGA-2223)



Upgrade Notes

No special procedure is required to upgrade to release 9.1.002.07.

This page was last edited on October 1, 2019, at 10:41.
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