whatsappsession.url-regex
Section: interaction-workspace
Default Value: ((http|https|ftp)\:\/\/)?[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*
Valid Values: Any valid regular expression
Changes Take Effect: Immediately
Modified: 9.1.014.03
Specifies the regular expression for identifying URL links.
applebcsession.url-regex
Section: interaction-workspace
Default Value: ((http|https|ftp)\:\/\/)?[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*
Valid Values: Any valid regular expression
Changes Take Effect: Immediately
Modified: 9.1.014.03
Specifies the regular expression for identifying URL links.
intercommunication.applebcsession.routing-based-targets
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At next attempt to request conference
Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option
'intercommunication.applebcsession.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore,
they are not affected by this option.
intercommunication.whatsappsession.routing-based-targets
Section: interaction-workspace
Default Value:
Valid Values: A comma-separated list of valid object types from the following list: Agent, InteractionQueue
Changes Take Effect: At next attempt to request conference
Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option
'intercommunication.whatsappsession.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore,
they are not affected by this option.
whatsappsession.outbound-itx-postprocessing-queue
Section: interaction-workspace
Default Value:
Valid Values: Any valid Interaction Queue script name
Changes Take Effect: At the next interaction attempt to put the chat in the queue
Introduced: 9.1.002.07
Specifies the Interaction Queue where the outbound chat interaction is placed when the agent hits the "Done" button.
applebcsession.outbound-itx-postprocessing-queue
Section: interaction-workspace
Default Value:
Valid Values: Any valid Script name of type "Interaction Queue"
Changes Take Effect: At the next interaction attempt to put the chat in queue
Introduced: 9.1.002.07
Specifies the Interaction Queue where the outbound chat interaction is placed when the agent hits the "Done" button.
whatsappsession.response-wait-time
Section: interaction-workspace
Default Value: 10000
Valid Values: Any positive integer
Changes Take Effect: Immediately
Introduced: 9.1.002.07
Specifies the timeout, in milliseconds, for waiting for a response from the remote server.
applebcsession.response-wait-time
Section: interaction-workspace
Default Value: 10000
Valid Values: Any positive integer
Changes Take Effect: Immediately
Introduced: 9.1.002.07
Specifies the timeout, in milliseconds, for waiting for a response from a remote server.
whatsappsession.background-color-sessioninfo.high-contrast
Section: interaction-workspace
Default Value: #FF005000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07
Specifies the background color for session info messages for the HighContrast theme.
whatsappsession.background-color-sessioninfo
Section: interaction-workspace
Default Value: #FFA0C89F
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07
Specifies the background color for session info messages.
applebcsession.background-color-sessioninfo.high-contrast
Section: interaction-workspace
Default Value: #FF005000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07
Specifies the background color for session info messages for the HighContrast theme.
applebcsession.background-color-sessioninfo
Section: interaction-workspace
Default Value: #FFA0C89F
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Modified: 9.1.002.07
Specifies the background color for session info messages.
whatsappsession.background-color-sessioninfo-other.high-contrast
Section: interaction-workspace
Default Value: #FF000000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07
Specifies the background color for session info messages for the HighContrast theme for other channels.
whatsappsession.background-color-sessioninfo-other
Section: interaction-workspace
Default Value: #FFD3D3D3
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07
Specifies the background color for session info messages for other channels.
applebcsession.background-color-sessioninfo-other.high-contrast
Section: interaction-workspace
Default Value: #FF000000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07
Specifies the background color of session info messages for the HighContrast theme for other channels.
applebcsession.background-color-sessioninfo-other
Section: interaction-workspace
Default Value: #FFD3D3D3
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: After restart
Introduced: 9.1.002.07
Specifies the background color of session info messages for other channels.
whatsappsession.show-cross-channel-messages
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07
Specifies whether the main interaction window shows transcripts of past interactions with the contact and other channels.
applebcsession.show-cross-channel-messages
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07
Specifies whether the main interaction window shows transcripts of past interactions with the contact and other channels.
whatsappsession.default-notification-language
Section: interaction-workspace
Default Value: en_US
Valid Values: Any valid language code described in the official WhatsApp documentation: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates
Changes Take Effect: Immediately
Introduced: 9.1.002.07
Specifies the default notification language.
whatsappsession.default-notification-id
Section: interaction-workspace
Default Value:
Valid Values: Any string
Changes Take Effect: Immediately
Introduced: 9.1.002.07
Specifies the default notification message ID.
whatsappsession.default-notification-text
Section: interaction-workspace
Default Value:
Valid Values: Any notification text with a single parameter
Changes Take Effect: Immediately
Introduced: 9.1.002.07
Specifies the default notification message text.
whatsappsession.free-msg-timespan
Section: interaction-workspace
Default Value: 24
Valid Values: Any integer from 1 to Int32 MaxValue
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07
Specifies the number of hours from the last inbound message.
whatsappsession.enable-free-msg-timespan-monitoring
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next interaction
Introduced: 9.1.002.07
Modified: 9.1.003.04
Specifies if a free text message timespan should be enforced.
9.1.002.07
Genesys Hub Plug-in for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 09/30/19 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Agents can create and send Notifications from regular WhatsApp messages if the response window (configured timeout) to send the regular messages expires. For more information, see Automatic notification messages.
The following configuration options have been introduced to support this feature:- whatsappsession.enable-free-msg-timespan-monitoring
- whatsappsession.free-msg-timespan
- whatsappsession.default-notification-text
- whatsappsession.default-notification-id
- whatsappsession.default-notification-language
(MSGA-2193)
- Agents can see the transcript only for the current WhatsApp or Apple Business Chat channel. To see messages coming through other WhatsApp or Apple Business Chat channels, modify the values of the following new configuration options:
Additionally, the following configuration options have been introduced to support this feature:
- applebcsession.background-color-sessioninfo-other
- applebcsession.background-color-sessioninfo-other.high-contrast
- whatsappsession.background-color-sessioninfo-other
- whatsappsession.background-color-sessioninfo-other.high-contrast
The following configuration options now contain updated values:
- applebcsession.background-color-sessioninfo
- applebcsession.background-color-sessioninfo.high-contrast
- whatsappsession.background-color-sessioninfo
- whatsappsession.background-color-sessioninfo.high-contrast
(MSGA-2234)
- Agents can now view a thumbnail that indicates the attachment type along with the attachment’s file name and size for each incoming attachment in WhatsApp and Apple Business Chat interactions. (MSGA-2185)
- The options, applebcsession.response-wait-time and whatsappsession.response-wait-time, have been introduced to set a waiting for response timeout from remote servers. (MSGA-2332)
- Agents can now create a new session from the Interaction Search view. (MSGA-2307)
-
A new queue has been introduced for post processing of new outbound interactions. The following configuration options have been introduced to support this feature:
(MSGA-2214)
Resolved Issues
This release contains the following resolved issues:
The plugin now attaches the following Key-Value Pairs (KVPs) when transferring an interaction to the target type specified in the intercommunication.whatsappsession.routing-based-targets or intercommunication.applebcsession.routing-based-targets option:
- IW_RoutingBasedOriginalEmployeeId
- IW_RoutingBasedTargetType
- IW_RoutingBasedTargetId
- IW_RoutingBasedRequestType
(MSGA-2236)
The applebcsession.url-regex and whatsappsession.url-regex options now contain the correct values in the template provided in the installation package (IP). Previously, the template had incorrect values. (MSGA-2152)
Agents can now view images (JPEG) in the correct orientation based on the EXIF data. (MSGA-2223)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.002.07.