9.0.021.00

Predictive Routing - URS Strategy Subroutines Release Notes

9.x

Predictive Routing - URS Strategy Subroutines is part of 9.x starting in 9.0.006.00.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
06/17/22	General	Under Shipping Control					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• GPR now supports getting the Stat Server names from the skill_target parameter dynamically when using the GetSkillInGroupEx function. A new configuration option, use-expandGroup, has been added to Predictive Routing. When set to true, the ExpandGroup function will be called before calling the GetSkillInGroupEx function in the GetActionFilters subroutine. (PRR-7612)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.021.00.