9.0.018.01
Predictive Routing - URS Strategy Subroutines Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/09/20 | General | Under Shipping Control | X |
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What's New
This release contains the following new features and enhancements:
- Genesys Predictive Routing (GPR) now supports Workforce Management (WFM) schedule-based routing. The URS Strategy Subroutines have been updated to accept a WFM agent list as the value for the skill_target input variable. For more information, see Subroutines to use an agent list for WFM schedule-based routing in the Predictive Routing Deployment and Operations Guide. (PRR-6978)
Resolved Issues
This release contains the following resolved issues:
The URS Strategy Subroutines now correctly counts the number of agents who have scores higher than initial score threshold. GPR reports this number as the value for the gpmSuitableAgentsCount KVP. If this number is 0 and you enable agent holdout for the predictor processing the call, the URS Strategy Subroutines sends the following two KVPs to the Genesys Info Mart database and to the GPR score_log: gpmResult = 16 and gpmMessage = "No agents found with a score above minimum threshold". (PRR-6862)
Support for the log-to-api configuration option is discontinued in release 9.0.018.01. (PRR-6610)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.018.01.