9.0.013.00
Predictive Routing - URS Strategy Subroutines Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 10/19/2018 | General | Under Shipping Control | X |
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What's New
This is a general release for this component. For availability of this release, contact your Genesys representative. This release contains the following new features and enhancements:
- AI Core Services (AICS) now requires HTTPS communication by default. Note that this change also requires you to adjust your configuration for Agent State Connector and the URS instance implementing the URS Strategy Subroutines component. For instructions, contact your Genesys representative. (PRR-1940)
Resolved Issues
This release contains the following resolved issues.
The IRD routing strategy subroutine ActivatePredictiveRouting_v3 now reports the correct value for the gpmCustomerFound user data key. Previously, ActivatePredictiveRouting reported an incorrect user data value for this key, with the result that there was no customer match for the associated scoring request. (PRR-3291)
The ActivatePredictiveRouting_v3 subroutine no longer submits a retry request with an empty body in some scenarios that involve the failure of an agent scoring request to the GPR API. (PRR-3062)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.013.00.