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TAgentSetNotReady

Description

Sets a state in which the agent is not ready to receive calls. The agent's telephone set is specified by the parameter dn; the ACD group into which the agent is logged is specified by the parameter queue.

Parameters

Name Description
server Local server handle to the T-Server in question.
queue Directory number of the ACD group for which the agent is requested to be set to Not-Ready.
dn Directory number of the phone set the agent uses to handle calls.
workmode Work mode that is requested to be set for the agent. Refer to the type TAgentWorkMode.
reasons A pointer to a data structure that provides additional information associated with this action.
extensions A pointer to an additional data structure. TAgentSetNotReady() uses the following extension: ReasonCode.

Return Values

Standard (See standard-return-values.)

Comments

The basic status of unavailability set by the function itself may be further modified by the value of workmode.

This page was last modified on June 27, 2017, at 13:21.

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