Common Log Options
Configure the common log options in the same section as the ORS-specific log options.
- For information on the log options listed below, see the Framework 8.1. Configuration Options Reference Manual.
- For information on hiding sensitive key-value pairs in the logs see the "Client-Side Port Definition" section of the Genesys Security Deployment Guide.
This section must be called
For applications configured via a configuration file, changes to log options take effect after the application is restarted.
Log Output Options
To configure log outputs, set log level options (
all, alarm, standard, interaction, trace, and/or debug) to the desired types of log output (
stdout, stderr, network, memory, and/or
[filename], for log file output).
You can use:
- One log level option to specify different log outputs.
- One log output type for different log levels.
- Several log output types simultaneously, to log events of the same or different log levels.
You must separate the log output types by a comma when you are configuring more than one output for the same log level.
If you direct log output to a file on the network drive, an application does not create a snapshot log file (with the extension
*.snapshot.log) in case it terminates abnormally.
Directing log output to the console (by using the
stderr settings) can affect application performance. Avoid using these log output settings in a production environment.
The log output options are activated according to the setting of the
verbose configuration option.
Log File Extensions
You can use the following file extensions to identify log files that an application creates for various types of output:
.log—Assignedto log files when you configure output to a log file. For example, if you set
standard = confservlogfor Configuration Server, it prints log messages into a text file called
.qsp—Assignedto temporary (
spool) files when you configure output to the network but the network is temporarily unavailable. For example, if you set
standard = networkfor Configuration Server, it prints log messages into a file called
confserv.<time_stamp>.qspduring the time the network is not available.
.snapshot.log—Assignedto files that contain the output snapshot when you configure output to a log file. The file contains the last log messages that an application generates before it terminates abnormally. For example, if you set
standard = confservlogfor Configuration Server, it prints the last log message into a file called
confserv.<time_stamp>.snapshot.login case of failure.
*.snapshot.log files to Genesys Customer Care when reporting a problem.
.memory.log—Assignedto log files that contain the memory output snapshot when you configure output to
memoryand redirect the most recent memory output to a file. For example, if you set
standard = memoryand
memory = confservfor Configuration Server, it prints the latest memory output to a file called