Genesys Engage
intelligent Workload Distribution
System Guides / Release Notes / Other
Best Practices and White Papers
Genesys Configuration Options
Genesys Glossary
Genesys Use Cases
Release Notes
System-Level Guides
Genesys Engage cloud
Genesys Engage cloud
Designer
Genesys Portal
Desktops and Gplus Adapters
Composer
Genesys Agent Scripting
Genesys Desktop
Genesys Rules System
Genesys Softphone
Gplus Adapters
Interaction Workspace
Web Services and Applications
Workspace Desktop Edition
Workspace Web Edition
Framework
Genesys Administrator
Load Distribution Server
Management Framework
Multimedia Connector for Skype for Business
SIP Cluster
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers
Digital
Genesys Engage Digital (eServices)
Genesys Callback
Genesys Co-browse
Genesys Widgets
Genesys Web Engagement
Genesys WebRTC Service
intelligent Workload Distribution
Knowledge Center
Universal Contact Server
Outbound
CX Contact
Engage
Genesys SMS Aggregation Service
Outbound Contact
Outbound Contact Expert
Reporting and Analytics
CC Analyzer/CCPulse+
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Interactive Insights
Interaction Concentrator
Genesys Predictive Routing
License Reporting Manager
Pulse
Pulse Advisors
Performance Management Advisors
Real-Time Metrics Engine
Reporting and Analytics Aggregates
Reporting Templates
Routing
Composer
Orchestration Server
Universal Routing
SDKs
Genesys Interaction SDK
Genesys Mobile Engagement
Genesys SDKs
Platform SDK
Simulator Test Toolkit
SIP Endpoint SDK
Support
Genesys Care (Support)
Voice Self Service
Composer
Genesys Intelligent Automation
Genesys Voice Platform
IVR Interface Option
Workforce Engagement Management
Genesys Interaction Recording
Genesys Skills Management
Genesys Performance DNA
Genesys Training Manager
Genesys Interaction Analytics (GIA)
Genesys Decisions
Workforce Management
Other Products
Context Services
Conversation Manager
Cloud CTI
Decisions
Genesys Quality Management
Microsoft Skype for Business
Social Engagement
UC Connector
CX Evolution
EX Engage Connector
intelligent Workload Distribution
IWD REST API Reference Guide
Tasks
Fetch paginated list of tasks
Fetch list of task IDs from current snapshot
Export selected tasks
Fetch single task by task ID
Fetch history
Task operations
Single task modification - fetch task modifiable data
Single task modification
Get common task attributes for modification
Bulk operations
Task Attributes
Fetch list of all available task attributes for criteria in filter definitions
Fetch list of all available task attributes for columns in filter definitions
Fetch list of all available task attributes for Customer Filter Query in GTL
Filter Operations
Fetch a list of filters available for GTL
Fetch a list of filters accessible by the current user
Fetch filter
Fetch filter criteria templates
Create filter
Update filter
Delete filter
Media Icons
Fetch list of media types
Fetch list of media icons
Fetch media icon to display in GTL
Upload media icon
Delete media icon
Media icons export
Media icons import
Tenants
Fetch Business Structure
Fetch tenants tree
User Settings
Fetch user settings
Update user settings
Update current tenant
Update current entity
Change password on demand
Security
Login via POST form
Login via GET parameters
Logout
Automatic logout
Content Security Policy
Using CSRF/XSRF tokens
History Node
Download event history for single Interaction ID
Download range of events for given Solution ID
Delete range of events for given Solution Id
Return maximum available event sequence number internal to History Node
Other guides
iWD Data Mart Reference Guide
iWD Deployment Guide
iWD Overview
iWD Manager Help
iWD GAX Plugin Help
Working with the iWD Business Process in IRD
Working with the iWD Business Process in Composer
iWD Web Help
iWD Introductory Videos
Configuring TLS for iWD
Help Translations
9.0.0
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Security
Login via POST Form
Login via GET Parameters
Logout
Automatic Logout
Content Security Policy
Using CSRF/XSRF tokens
Change password on demand
Login via POST form
This page was last edited on April 22, 2024, at 06:43.
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