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ICON Deployment Guide

What is Interaction Concentrator?
Interaction Concentrator collects and stores detailed data from various sources (such as T-Server, Interaction Server, and Configuration Server) in a contact center that is empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near real time.

This guide includes the following information:

Features and Functionality

Overview information about architecture, components, and other concepts for ICON.

Planning Your Deployment

Prerequisites and Considerations lists compatible Genesys components, prerequisites, and deployment considerations.

This section also includes information about supported deployment scenarios and the role option.

Configuring and Installing

Deploying Interaction Concentrator includes deployment instructions, additional configuration needed for various types of deployments (such as multimedia, Outbound, and LRM), and references to the relevant configuration options.

This page was last modified on December 28, 2017, at 14:57.


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