ICON Deployment Guide
What is Interaction Concentrator?
Interaction Concentrator collects and stores detailed data from various sources (such as T-Server, Interaction Server, and Configuration Server) in a contact center that is empowered with Genesys software. Downstream reporting systems can access Interaction Concentrator data in near real time.
This guide includes the following information:
Features and Functionality
Overview information about architecture, components, and other concepts for ICON.
Planning Your Deployment
Prerequisites and Considerations lists compatible Genesys components, prerequisites, and deployment considerations.
Configuring and Installing
Deploying Interaction Concentrator includes deployment instructions, additional configuration needed for various types of deployments (such as multimedia, Outbound, and LRM), and references to the relevant configuration options.