DN Options
This section describes the ICON-related configuration options you configure on the Annex tab of a DN configuration object. Interaction Concentrator processes these options.
gts Section
You must name this section gts in the configuration.
do-not-register Option
emulate-event-queued Option
ivr Option
monitor Option
ring-divert Option
do-not-register
Enables you to prevent ICON from registering specified DNs. ICON does not receive any events from these DNs and processes data from these DNs as external.
- Configured in: DN Application, Annex tab, [gts] section
- Default value: 0
- Valid values:
- 0—ICON functions as in prior releases, and registers this DN.
- 1—ICON does not register the specified DN.
- Changes take effect: After restart
emulate-event-queued
Enables the emulation of EventQueued for this particular DN. This setting supersedes the value set in an EventQueued-related option at the Switch level.
- Configured in: DN Application
- Default values:
- 0—For a Routing Queue DN
- 1—For a Routing Point DN and an External Routing Point DN
- Valid values:
- 0—EventQueued is not emulated.
- 1—EventQueued is emulated.
- Changes take effect: Immediately
ivr
Specifies whether ICON treats this DN as an IVR port. By default, ICON identifies DNs as IVR ports using one of the following criteria:
- DN has a type of Voice Treatment Port in Configuration Database.
- DN has a type of ACD Position or Extension, and it is specified as an Associated DN in the properties of the IVR port.
- Configured in: DN Application
- Default value: 0
- Valid values:
- 0—ICON does not recognize this DN as an IVR port unless the DN configuration satisfies one of the above criteria.
- 1—ICON treats this DN as an IVR port regardless of other configuration parameters specified for this DN.
- Changes take effect: Immediately
- You must set the value of this option to 1 if (a) you want ICON to reliably report that the endpoint associated with a party is an IVR port and (b) the DN configuration does not satisfy either of the above criteria. Note that ICON does not limit the DNs to which you can apply this configuration value, and there are no internal checks to verify that the value is correct for your deployment. Set this configuration option carefully to avoid unwanted downstream implications. For example, if you incorrectly set this option to 1 for a non-IVR device type, ICON will report it as an IVR device, and the downstream reporting application might interpret ICON data incorrectly.
- See the gls-ivr option description to exclude data about agent activity associated with this IVR device from IDB storage. See also the description of the GSYS_EXT_INT1 field in the G_PARTY_HISTORY table, which can be found in the Interaction Concentrator 8.1 Physical Data Model for your RDBMS.
monitor
Applicable to DNs of the Virtual Queue type, this option enables the processing of Virtual Queue–related events for this particular DN. This option is meaningful only when the support-dn-type-5 configuration option is set to 1 (default) in the corresponding Switch object configuration.
- Configured in: DN Application
- Default value: 1
- Valid values:
- 0—ICON does not handle any Virtual Queue–related events for this DN.
- 1—ICON processes Virtual Queue–related events for this DN.
- Changes take effect: Immediately
ring-divert
Controls whether ICON identifies the PARENTPARTYID and the PARENTLINKTYPE of the Ringing party in event flows in which EventRinging comes before EventDiverted or the call is routed to an external switch.
- Configured in: Switch Application, DN Application
- Default Value: 0
- Valid Values: 0, 1
- 0—ICON preserves its former behavior; that is, ICON does not identify the PARENTPARTYID or the PARENTLINKTYPE in these event flows.
- 1—ICON correctly sets the value of the PARENTPARTYID and the PARENTLINKTYPE.
- Changes Take Effect: If set for the Switch, changes take effect after ICON is restarted; if set for the DN, changes take effect immediately.