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Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Engage cloud customers, depending on the release of Genesys Engage cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights. See also Genesys Info Mart, Reporting and Analytics Aggregates (RAA), and Genesys Interactive Insights (GI2).



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Installing report editing software

If you plan to edit or create reports, you can install selected MicroStrategy software (MicroStrategy Developer and supporting components) on a Windows machine, and use it as client software to connect to your Genesys Customer Experience Insights (Genesys CX Insights) installation. This page provides information about the environment required for such an installation, and the steps required to install these tools.

Microstrategy online documentation contains extensive information about other Windows software that you can optionally install, including information about system requirements, see the MicroStrategy ReadMe.

Before you begin

To install MicroStrategy Developer and supporting components, the following are required:

  • A compatible version of the MicroStrategy software. See the MicroStrategy downloads site, and refer to the Product Alert.
  • A license key for MicroStrategy software. Contact your Genesys representative for assistance.
  • A properly-prepared system with a supported release of Windows software. See the table Minimum requirements for selected MicroStrategy Windows components.
Minimum requirements for selected MicroStrategy Windows components
Component Processor RAM Disk Space
MicroStrategy Desktop on Windows x86 or x64 compatible 4 GB (minimum) 8 GB (minimum)
MicroStrategy Developer Products x86 or x64 compatible 2 GB (minimum) 0.25 GB
MicroStrategy Object Manager x86 or x64 compatible 2 GB (minimum) 0.25 GB
MicroStrategy Command Manager x86 or x64 compatible 2 GB (minimum) 0.25 GB
MicroStrategy Integrity Manager x64 compatible 2 GB (minimum) 0.25 GB
These values apply at the time of writing. For the latest information, or for information about requirements for other components, see MicroStrategy System Requirements and the MicroStrategy ReadMe for the MicroStrategy release you plan to install.

Installing the software

To use MicroStrategy Developer, you must install the following components:

  • MicroStrategy Developer Products
  • MicroStrategy Object Manager
  • MicroStrategy Command Manager
  • MicroStrategy Integrity Manager

Note that you should not install components other than those listed here, as the hardware and system requirements described on this page will not support a full install. For information and instructions, see:

After completing the steps on this page, complete the following post-Installation steps:

This page was last edited on May 28, 2020, at 16:03.

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