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Genesys CX Insights

Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).



Glossary

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Uninstalling Genesys CX Insights

Disclaimer
Genesys is committed to diversity, equality, and inclusivity. This includes using appropriate terms in our software and documentation. Therefore, Genesys is removing non-inclusive terms. For third-party products leveraged by Genesys that include such terms, Genesys uses the following as replacements.
  • For the terms master/slave, Genesys uses “primary” and “secondary” or “primary” and “replica,” with exceptions for their use in third-party commands.
  • For the terms blacklist/whitelist, Genesys uses blocklist/allowlist.
  • For the term master, when used on its own, Genesys uses main wherever possible.

This page describes the steps needed to remove Genesys Customer Experience Insights (Genesys CX Insights) and supporting software, including Docker and Kubernetes.

Procedure: Uninstalling Genesys CX Insights and supporting software

Purpose: Use the steps in this procedure to uninstall Genesys CX Insights, and the software that supports it.

Steps

Caution: The following steps delete all Genesys CX Insights content, including reports and projects, and delete Genesys CX Insights meta db and related db users.

  1. Choose one of the following options to delete the Genesys CX Insights meta and hist databases:
    • If you are using an external PostgreSQL server to host the meta database, execute the following command on the PRIMARY machine:
      kubectl apply -f <destination path>/gcxi-cleanup.yaml
      where <destination path> is the folder in which you deployed the software.
      OR
    • If you are using the pre-packaged meta database, execute the following command on the Control plane node machine:
      kubectl delete -f <destination path>/gcxi-postgres.yaml
      and delete the PostgreSQL data volume from the file system:
      where <destination path> is the folder in which you deployed the software.
  2. To reset Kubernetes , execute the following command, on each machine:
    kubeadm reset
  3. To clean up volumes (logs, pre-packaged PostgreSQL data, and the external data source cache), execute the following commands:
    1. On each machine:
      rm -rf /mnt/log
    2. On the Control plane node machine:
      rm -rf /genesys/gcxi/data
      This step removes any customizations you made to Genesys CX Insights.
    3. On each machine:
      rm -rf /genesys/gcxi/shared/*
      This step removes external datasources data.
  4. To uninstall Kubernetes, see the documentation for Kubernetes website.
  5. To uninstall Docker, see the documentation on the Docker website.
This page was last edited on March 12, 2021, at 17:39.
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