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Overview of eServices

Genesys eServices (called Multimedia in 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice. This chapter introduces

Retrieved from "https://docs.genesys.com/Documentation:ES:Depl:esOV:8.5.1 (2019-09-19 16:39:51)"
This page was last modified on May 4, 2018, at 07:46.

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