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Manual Deployment of UCS

It is possible that you may want to use UCS and UCS Manager without deploying the other eServices components. In such a situation you may want to install these components on their own without using the eServices Configuration Wizards or the eServices integrated installation. This chapter describes procedures for such manual configuration and installation.

UCS Deployment

Prerequisites

  • UCS requires one database (the main database). It can optionally use a second (archive) database to store older UCS data and ease storage in the main database.
  1. Create the main and (optional) archive databases if you have not already done so. See also Creating Databases and Running Scripts.
  2. Run the SQL script located in the sql_scripts folder of the UCS starting directory.
  3. Create a Database Access Point (DAP) for the main database. Create a second DAP for the archive database if you have one. Use the JDBC connection type.
  4. Create a UCS Application object if it does not already exist.
    1. Import the UCS application template from the Interaction Management CD.
    2. Create a new Application object based on the template.
  5. Open the Properties dialog box of the Application object.
  6. On the Server Info tab, enter the host name and communication port.
  7. On the Start Info tab, enter the working directory.
  8. On the Connections tab, add connections to:
    • Message Server
    • Stat Server
    • The two DAPs that you created in Step 3.
    • Click Apply.
  9. On the Security tab, in the Log On As area, select the This Account check box, and then select a Person or Access Group with privileges that are high enough to include write permission.
  10. On the Options tab, ports section, specify for the option ucsapi a valid network port number that UCS will use for connections from Java clients.

  1. Create a UCS Manager Application object if it does not exist.
    1. Import the UCS Manager application template from the Interaction Management CD.
    2. Create a new Application object based on the template.
  2. On the Connections tab, add a connection to UCS and click Apply.

Prerequisites

  • The UCS Application object has been configured.
  • The Interaction Management CD.
  1. Locate the Setup.exe for Universal Contact Server (available on the Interaction Management CD).
  2. Double-click Setup.exe.
  3. Enter the login information for your Configuration Server:
    • Host
    • Port
    • User
    • Password
  4. Select the appropriate UCS Application object from the list.
  5. Click Install.

Prerequisites

  • The UCS Application object has been configured.
  • The Interaction Management CD.


  1. Locate the install.sh file for Universal Contact Server.
  2. Start the installation script with the command >install.sh.
  3. Provide the absolute path to the directory containing the Java executable.
  4. Press Enter to confirm the host name for the installation.
  5. Enter the login information for your Configuration Server:
    • Host
    • Port
    • User
    • Password
  6. From the list of applications, select one and enter its number in the list.
  7. Press Enter to confirm the suggested destination directory, or choose another one.
  8. Answer other questions, if required.

Prerequisites

  • The Universal Contact Server Manager Application object has been configured.
  • The Interaction Management CD.
  1. Locate and double-click Setup.exe for UCS Manager on the Interaction Management CD.
  2. Click Next.
  3. Enter or browse to the location of the destination folder. Click Next.
  4. Select JDK version in the list. Click Next.
  5. Click Install.
  6. Click Finish.


Configuration Server access permissions

UCS requires the following access permissions:

  • Read permission for the Environment tenant and any other tenants configured in the UCS application.
  • Full Control permission to the Category Structure and Screening Rules business attributes.

To prevent overwriting of object permissions, you must apply permissions to higher-level objects first (for example, at the tenant level) before applying permissions to lower-level objects.

Open Configuration Manager and refer to the steps below for more information.

Environment tenant

  1. Create an access group.
  2. ES Depl851 UCS CSAccess1.png

  3. Open the access group you created and create a user.
  4. ES Depl851 UCS CSAccess2.png

  5. Assign Read and Execute (RX) permissions to the Environment tenant.
  6. ES Depl851 UCS CSAccess3.png

UCS tenants

  1. Assign Read and Execute (RX) permissions to the tenants configured in the UCS application.
  2. ES Depl851 UCS CSAccess4.png

  3. Assign Full Control permission to the Category Structure business attribute. Ensure all Propagate check boxes are selected.
  4. ES Depl851 UCS CSAccess5.png

  5. Assign Full Control permission to the Screening Rules business attribute. Ensure all Propagate check boxes are selected.
  6. ES Depl851 UCS CSAccess6.png

  7. Repeat these steps for all tenants configured in the UCS application.

UCS application

  1. Assign the user you created in the Environment tenant section to the UCS application. Also add this user to the backup UCS application, if it exists.
  2. ES Depl851 UCS CSAccess7.png

  3. If you intend to use UCS Manager, you must log in with the user account that has Change (write) permission for the UCS application object in Configuration Server.
  4. ES Depl851 UCS CSAccess8.png

Restart UCS servers

Finally, restart the primary and backup UCS instances to apply the changes.
Retrieved from "https://docs.genesys.com/Documentation:ES:Depl:Mdep01:8.5.1 (2019-03-20 00:57:55)"
This page was last modified on May 31, 2018, at 08:55.

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