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Transport Layer Security

eServices 8.5 supports Transport Layer Security (TLS) protocol to secure data exchange between components. The following tables list various component connections and indicates whether the specific connection supports TLS. In these tables, the components listed in the first column are connecting to the components that are listed in the top row.


Further information on using TLS is available as follows:

  • Refer to the Genesys Security Deployment Guide for information about how to configure TLS for eServices components.
  • For detailed information on using TLS with UCS and UCS clients, see the "TLS" section of the Security and Authentication page of the Context Services User's Guide.
  • UCS, E-mail Server, and UCS Manager use Genesys Platform SDK to implement TLS connectivity. Refer to the Using and Configuring Security Providers page of the Platform SDK Developer's Guide for detailed configuration of TLS providers, as well as recommended Java versions for TLS on Windows.
Important
When configuring secured connections for Interaction Server on Unix platforms, you must
  • Use Genesys Security Pack on UNIX 8.5.x.x or later.
  • Set the environment variable GCTI_SECPACK_USE_MTCB to 1.

TLS Support 1 Connections


Connection Config Server Config Server Proxy Solution Control Server Message Server Interaction Server Universal Contact Server
Interaction Server Yes Yes N/A Yes Yes Yes
Interaction Server Proxy Yes Yes N/A Yes Yes N/A
Universal Contact Server Yes Yes N/A Yes N/A
Universal Contact Server Proxy Yes Yes N/A Yes N/A Yes
E-mail Server Yes Yes N/A Yes Yes Yes
Chat Server Yes Yes N/A Yes Yes Yes
SMS Server Yes Yes Yes Yes Yes N/A
Social Messaging Server Yes Yes N/A Yes Yes Yes
Classification Server Yes Yes N/A No N/A No
Web API Java Yes Yes Yes No Yes Yes
Web API .NET Yes Yes Yes No Yes Yes

TLS Support 2 Connections

TLS Support 2

Connection E-mail Server Chat Server SMS Server Social Messaging Server Classification Server
Interaction Server Yes Yes Yes Yes No
Universal Contact Server N/A N/A N/A N/A N/A
Universal Contact Server Proxy N/A N/A N/A N/A N/A
E-mail Server N/A N/A N/A N/A
Chat Server N/A N/A N/A N/A
SMS Server N/A Yes N/A N/A
Social Messaging Server N/A Yes N/A N/A
Classification Server N/A N/A N/A N/A
Web API Java Yes Yes N/A N/A N/A
Web API .NET Yes Yes N/A N/A N/A

TLS Support 3 Connections


Connection Web API Java Web API .NET DB Server Universal Routing Server Stat Server
Interaction Server N/A N/A Yes N/A Yes
Universal Contact Server N/A N/A N/A N/A No
Universal Contact Server Proxy N/A N/A N/A N/A N/A
E-mail Server N/A N/A N/A N/A N/A
Chat Server N/A N/A N/A N/A N/A
SMS Server N/A N/A N/A N/A N/A
Social Messaging Server N/A N/A N/A N/A N/A
Classification Server N/A N/A N/A N/A N/A
Web API Java N/A N/A Yes
Web API .NET N/A N/A Yes
Important
Training Server does not support the TLS connection type. Stat Server and Universal Routing Server support TLS with their connections to Interaction Server. Universal Contact Server Proxy supports TLS with its connection to Universal Contact Server. No other connections to eServices components are supported by UCS Proxy.
Retrieved from "https://docs.genesys.com/Documentation:ES:Depl:TLS:8.5.1 (2019-03-22 07:36:41)"
This page was last modified on March 17, 2017, at 09:37.

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