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Connections Table

The following table lists connections that you set in the Configuration Layer for eServices components. eServices 8.1 supports Transport Layer Security (TLS) and client-side port functionality for some connections.

In addition to the information in the table, keep in mind that:

  • Connections to Message Server are required only if you are planning to use it for application log output.
  • A Local Control Agent (LCA) runs on each host. All Genesys components on a host connect to the local LCA. Refer to the Framework Deployment Guide for details on configuring LCAs.
  • For Reporting purposes, you must also add a connection from your Reporting Stat Server to Interaction Server (or to Interaction Server Proxy).
Important
It is possible to have multiple connections to some components. In the table, these components are marked with a *.
Application Connects to
Chat Server

Interaction Server
Message Server
Universal Contact Server

Classification Server

Message Server
Universal Contact Server

E-mail Server

Interaction Server
Message Server
Universal Contact Server

Interaction Server

Chat Server (via the ESP port)*
Classification Server*
E-mail Server*
Interaction Server DAP*
Message Server
Digital Messaging Server/Social Messaging Server
Stat Server (for reporting)* (see Tip below)
Universal Contact Server*
Application Cluster*

Knowledge Manager Universal Contact Server
Digital Messaging Server/Social Messaging Server

Message Server
Chat Server*
Interaction Server
Solution Control Server

Training Server

Message Server
Universal Contact Server

Universal Contact Server

Message Server
Stat Server*
UCS DAPs

Universal Contact Manager Universal Contact Server
Web API Server

Not included in release 8.5.0

Tip
When Stat Server is configured in Hot Standby mode, Interaction Server must have connections to both Primary and Backup Stat Servers
Retrieved from "https://docs.genesys.com/Documentation:ES:Depl:connex:8.5.1 (2019-08-20 19:53:24)"
This page was last modified on February 7, 2019, at 12:27.

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